Senior Data Analyst - CRM (m/f/d)

FlixBus; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Resumo da oferta

Flix is seeking a Senior Data Analyst to own CRM analytics across 45+ markets, building real-time Power BI dashboards and delivering actionable insights on campaigns and customer behavior. You will collaborate with CRM, data, and product teams to improve segmentation, experimentation, and data reliability, while advancing our marketing strategies globally.

The role emphasizes data storytelling, advanced SQL in Snowflake, and a strong English communication style to influence senior stakeholders

Qualificações

• 5+ years of experience in data analytics or BI, esp. CRM/marketing/e‑commerce.
• Proven dashboarding and automated reporting for non-technical stakeholders.
• Strong SQL (CTEs, window functions, multi-table joins) in a modern cloud data warehouse.
• Advanced Power BI with data modeling, DAX, and visualization skills.
• Good understanding of CRM KPIs like conversion, engagement, LTV.

Responsabilidades

• Own CRM analytics and reporting across 45+ markets, delivering visibility into performance and business impact.
• Build and maintain Power BI dashboards providing real-time CRM tracking and trends.
• Deliver actionable insights on campaign performance, customer behavior, and cross-market differences.
• Develop scalable reporting solutions and conduct deep-dive analyses and ad hoc investigations.
• Monitor and optimize engagement, conversion, retention, reactivation, and lifecycle KPIs.
• Partner with CRM, data, and product teams to improve segmentation, personalization, and data reliability.
• Evaluate A/B tests and present clear recommendations to senior stakeholders.

Conhecimentos

Data analytics

CRM analytics

SQL (Snowflake)

Power BI

KPI tracking

Cross-functional teamwork

A/B testing analysis

Data storytelling

English proficiency

Ferramentas

Snowflake

Braze

Power BI

Descrição da oferta de emprego

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Senior Data Analyst (m/f/d), you will join our global CRM team. This is an important role for CRM at Flix as we expand our capabilities, redefine our communication strategy and constantly optimize for maximum growth, as well as scalability and efficiency. We support global market growth with our marketing activities to increase repeated purchases and prevent churn. We always aim for cutting-edge technologies and a high level of innovation. By joining our team, you will be a crucial part of driving the team forward, developing our brands and customer communication throughout the globe.

About the Role

• Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact
• Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends
• Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences
• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
• Monitor and optimize key CRM KPIs (engagement, conversion, retention, reactivation, communication effectiveness) and customer lifecycle performance
• Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability
• Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders

About You

• 5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments
• Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders
• Strong SQL expertise (CTEs, window functions, multi-table joins) in a modern cloud data warehouse, preferably Snowflake
• Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization
• Solid understanding of marketing and CRM KPIs (conversion, engagement, attribution, customer lifetime value)
• Experience working cross-functionally with product, engineering, and marketing/CRM teams; familiarity with marketing automation tools (e.g., Braze is a plus)
• Strong data storytelling, statistical literacy (e.g., significance testing), and a structured, detail-oriented, and autonomous working style
• Proficiency in English

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!