Senior Cloud SaaS Support Engineer (Tier 2–3)

Check Point Software; Portugal; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Check Point Software in Portugal is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues, support customers, and collaborate with developers to improve our product.

The ideal candidate has 5+ years in Cloud SaaS Tier 2/3 support, experience with AWS, Azure or GCP, Bash or Python scripting, and excellent English. Familiarity with AI-assisted tools and a proactive, team-first mindset are highly valued.

Qualificações

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience working with external customers and leading live troubleshooting sessions.
• Experience with AWS, Azure or GCP.
• Experience debugging distributed systems.
• Scripting in Bash or Python.
• High level of both spoken and written English - must.
• Experience with AI-assisted tools - must
• A multitasker, hands-on problem-solver, and process-oriented.
• Fast learner and eager to adopt AI at high level.

Responsabilidades

• Troubleshoot and fix issues on complex cloud SaaS systems.
• Establish, manage and lead support know-how and issue resolution.
• Collaborate with external Customers and respond to tickets within SLA.
• Work with development and cyber teams to meet ambitious goals.

Conhecimentos

Cloud SaaS knowledge

Troubleshooting

Bash scripting

Python scripting

English communication

AI-assisted tools

Ferramentas

Salesforce

Kubernetes

Elasticsearch

Git

AWS

Azure

GCP

Descrição da oferta de emprego

Check Point Software in Portugal is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues, support customers, and collaborate with developers to improve our product.

The ideal candidate has 5+ years in Cloud SaaS Tier 2/3 support, experience with AWS, Azure or GCP, Bash or Python scripting, and excellent English. Familiarity with AI-assisted tools and a proactive, team-first mindset are highly valued.