Senior Cloud SaaS Support Engineer — AI Security

Check Point Software; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Check Point Software in Portugal is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact with customers and developers to drive product improvements.

The role requires deep cloud SaaS experience, strong English communication, and a proactive, team-oriented approach to problem-solving, with a passion for AI-enabled security.

Qualificações

• 5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
• Experience with external customers and leading live troubleshooting sessions.
• Experience in Cloud & SaaS environments (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience scripting in Bash/Python.
• Excellent English communication, both written and spoken.
• Experience using AI-assisted tools.
• Multitasker, hands-on problem-solver, process-oriented.
• Fast learner with interest in AI and new technologies.
• Team player eager to learn and develop team.

Responsabilidades

• Troubleshoot and fix technical issues on complex cloud SaaS systems.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate with external customers and respond to tickets and escalations within SLA.
• Work closely with development and cyber teams to meet ambitious goals.

Conhecimentos

Cloud SaaS Platform

Technical Support

Troubleshooting

Bash/Python scripting

English proficiency

AI tools usage

Team player

Ferramentas

Salesforce

Kubernetes

Elasticsearch

Git

Kibana

Grafana

Prometheus

Descrição da oferta de emprego

Check Point Software in Portugal is seeking a Technical Support Engineer - Tier 2-3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact with customers and developers to drive product improvements.

The role requires deep cloud SaaS experience, strong English communication, and a proactive, team-oriented approach to problem-solving, with a passion for AI-enabled security.