Senior Application Support Specialist

Jobbex IT; Lisboa; Presencial; EUR 30 000 - 54 000; Tempo integral

Resumo da oferta

Jobbex IT is seeking an L2 Application Support Specialist to manage incidents, resolve complex issues, and collaborate across engineering and product teams. The role involves monitoring applications, improving performance, and leading improvement initiatives in a fast-paced production environment.

Ideal candidates have strong troubleshooting skills, experience with Java, Spring Boot, Kubernetes, MongoDB, and Kafka, plus cloud (Azure/AWS/GCP) familiarity, and are willing to participate in a 24/7

Qualificações

• Proven experience in L2 Application Support, preferably with cloud environments.
• Strong troubleshooting and problem-solving skills.
• Experience with Azure, AWS, or GCP is highly preferred.
• Experience with monitoring and alerting solutions.
• Knowledge of observability concepts and best practices.
• Willingness to participate in a 24/7 on-call rotation, typically one week per month.

Responsabilidades

• Manage and resolve application incidents within agreed service levels.
• Resolve complex and critical application issues in production environments.
• Collaborate with L3 Engineering, Development, SRE, DevOps and Infrastructure teams to ensure incident resolution.
• Monitor application performance and work with Product and Engineering to improve stability and supportability.
• Develop, maintain, and track error budgets for supported applications.
• Implement and improve automated monitoring and alerting for applications and infrastructure.
• Lead support-related projects and continuous improvement initiatives.
• Generate and analyze reports on support metrics and application performance.
• Develop and maintain technical documentation and operational procedures.
• Communicate effectively with senior management and stakeholders regarding incidents and improvements.
• Mentor junior team members and provide advanced technical training.

Conhecimentos

L2 Application Support

Cloud environments

Troubleshooting

On-call rotation

Observability tools

Incident management

Ferramentas

Java

Spring Boot

Kubernetes

MongoDB

Kafka

Azure

AWS

GCP

Descrição da oferta de emprego

Jobbex, a company that empowers people & organizations by matching great talents to great projects is looking for the next L2 Application Support Specialist to support one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

Responsibilities:

• Manage and resolve application incidents within agreed service levels.


• Resolve complex and critical application issues in production environments.


• Collaborate closely with L3 Engineering, Development, SRE, DevOps, and Infrastructure teams to ensure seamless incident resolution.


• Monitor application performance and collaborate with Product and Engineering teams to improve performance, stability, and supportability.


• Develop, maintain, and track error budgets for supported applications.


• Implement and improve automated monitoring and alerting for applications and underlying infrastructure.


• Lead support-related projects and continuous improvement initiatives.


• Generate and analyze reports on support metrics and application performance.


• Develop and maintain technical documentation, knowledge base articles, and operational procedures.


• Communicate effectively with senior management and key stakeholders regarding critical incidents and improvement actions.


• Mentor junior team members and provide advanced technical training.

Requirements:

• Proven experience in L2 Application Support, preferably with previous experience in cloud environments.


• Strong troubleshooting and problem-solving skills.


• Experience with technologies such as Java, Spring Boot, Kubernetes, MongoDB, and Kafka.


• Good understanding of Kafka and event-driven architectures.


• Experience with Azure, AWS, or GCP is highly preferred.


• Experience with monitoring and alerting solutions.


• Knowledge of observability tools such as Elastic, Splunk, Dynatrace, or New Relic is a plus.


• Good understanding of observability concepts and best practices.
  
• Experience working in complex and business-critical production environments.


• Willingness to participate in a 24/7 on-call rotation, typically one week per month.