Senior Application Support: Observability & Reliability

Axians Portugal; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Resumo da oferta

Axians Portugal is seeking a Senior Application Support specialist to ensure stability, availability, and performance of critical business applications in production. You will handle incident management, deploy changes, promote observability, and collaborate with multidisciplinary teams to maintain reliable operations.

The role emphasizes ITIL governance, proactive issue resolution, and close cooperation with development and Scrum teams to design and enhance systems, with a focus on Dynatrace

Qualificações

• +5 years of professional experience in similar roles.
• Experience with API, Application Servers and Kubernetes (RedHat JBoss EAP 6.4 & 7.0, OpenShift, API Gateway).
• Strong understanding of RHEL Linux OS.

Responsabilidades

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management, problem resolution.
• Ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.
• Implement and optimize monitoring tools within production environment (Dynatrace).
• Collaborate with development and other relevant stakeholders to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.

Conhecimentos

Analytical thinking

Communication

Detail-oriented

Ferramentas

Kubernetes

OpenShift

Dynatrace

ELK

API Gateway

RedHat JBoss EAP

GitLab

ArgoCD

Jenkins

Nexus

Descrição da oferta de emprego

Axians Portugal is seeking a Senior Application Support specialist to ensure stability, availability, and performance of critical business applications in production. You will handle incident management, deploy changes, promote observability, and collaborate with multidisciplinary teams to maintain reliable operations.

The role emphasizes ITIL governance, proactive issue resolution, and close cooperation with development and Scrum teams to design and enhance systems, with a focus on Dynatrace