Senior Application Support & Observability Lead

Axians | Digital Solutions - Tech Talent; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Training and certifications

Resumo da oferta

Axians Portugal is seeking a Senior Application Support to ensure stability, availability, and performance of critical business applications in a production environment in Lisbon. You will collaborate with multidisciplinary teams to maintain high-quality IT services.

The role emphasizes ITIL governance, incident management, DevOps deployment, observability with Dynatrace, and strong Linux/DB knowledge. Fluent Portuguese and English are required, and you’ll work closely with development and Scrum

Qualificações

• +5 years of professional experience in similar roles.
• Experience with API, Application Servers and Kubernetes (RedHat Jboss EAP 6.4 & 7.0, OpenShift, API Gateway).
• Strong understanding of RHEL Linux OS.
• Knowledge of Dynatrace and other monitoring tools (ELK).
• Experience with CI/CD setup and optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype).
• Knowledge of relational DBs (MSSQL Server, Postgre).
• Exposure to cloud environments support.
• Fluency in both Portuguese and English (written & spoken).

Responsabilidades

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management, problem resolution.
• Ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.
• Implement and optmize monitoring tools within produciton environment (Dynatrace).
• Collaborate with development and other relevant stakeholders to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.

Conhecimentos

Analytical thinking

Problem-solving

Communication

Collaboration

Attention to detail

Proactive mindset

Ferramentas

Kubernetes

OpenShift

RedHat JBoss EAP

API Gateway

Dynatrace

ELK

GitLab CI

ArgoCD

Jenkins

Nexus Sonatype

PostgreSQL

MSSQL

Descrição da oferta de emprego

Axians Portugal is seeking a Senior Application Support to ensure stability, availability, and performance of critical business applications in a production environment in Lisbon. You will collaborate with multidisciplinary teams to maintain high-quality IT services.

The role emphasizes ITIL governance, incident management, DevOps deployment, observability with Dynatrace, and strong Linux/DB knowledge. Fluent Portuguese and English are required, and you’ll work closely with development and Scrum