Senior Application Support Analyst – Banking Data Platform

Itds Portugal; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

ITDS Portugal is seeking a Senior Application Support Analyst to support BATICA 787 for Crédit Agricole Group. This Lisbon-based role offers a hybrid work model and a chance to help ensure stable, secure access to vital financial data for hundreds of professionals.

You will provide Level-2 incident resolution, conduct investigations, and collaborate with development teams to implement preventive actions and improvements.

Qualifications

• Minimum 4 years in application support, preferably in banking/financial data.
• Strong incident management and troubleshooting skills.
• Experience with secure web applications and API platforms.

Responsibilities

• Provide Level-2 support for BATICA 787 and resolve incidents.
• Perform functional and technical investigations.
• Collaborate with development teams to coordinate resolution and improvements.
• Conduct root cause analysis and participate in problem management.
• Maintain production stability via monitoring and preventive actions.
• Contribute to continuous service improvement projects.
• Document procedures, incident reports and knowledge articles.
• Assist migrations from BATICA 556 to BATICA 787 with minimal disruption.

Skills

Application support

Incident management

Data support

Web applications

API platforms

English proficiency

French language

Education

ITIL Certification

Job description

Unleash operational excellence — empower financial data innovation at its finest!

Lisbon-based opportunity with hybrid work model.

As a Senior Application Support Analyst, you will be working for our client, a leader in the banking and financial sector dedicated to revolutionizing data access and support. You will play a vital role in ensuring the stability, continuity, and quality of support for the BATICA 787 application, a core tool facilitating secure, reliable access to vital internal and external data for hundreds of professionals within the Crédit Agricole Group. Join us to drive impactful data-supported decision-making and technological advancement.

Your main responsibilities:

• Provide Level-2 support for BATICA 787, analyzing and resolving incidents to ensure seamless operation.
• Conduct functional and technical investigations, diagnosing issues and proposing effective solutions.
• Collaborate with development teams and stakeholders to coordinate incident resolution and implement ongoing improvements.
• Follow up on recurring incidents, contributing to root cause analysis and problem management initiatives.
• Support production environment stability by monitoring, troubleshooting, and executing preventive actions.
• Participate in continuous service improvement projects to enhance application performance and user experience.
• Document support procedures, incident reports, and knowledge articles for future reference and team training.
• Assist with migration activities from BATICA 556 to BATICA 787, ensuring smooth transitions and minimal disruptions.

You're ideal for this role if you have:

• Minimum of 4 years of experience in application support, ideally within banking or financial data platforms.
• Strong technical skills in application troubleshooting, incident management, and data support.
• Proficiency in supporting secure web applications and API platforms.
• Good command of English; French language skills are a plus.
• Excellent communication capabilities, capable of liaising with technical and business teams effectively.
• Ability to prioritize incidents based on business impact and urgency.

It is a strong plus if you have:

• Experience working within financial institutions or data platforms.
• Knowledge of data access solutions and enterprise support tools.
• Certifications related to IT Service Management (ITIL) or similar disciplines.

Language Required for the role:
English (Communicative), French (optional but beneficial)

Eligibility to work in Europe:
Only candidates with an existing legal right to work in the European Union will be considered for this role.