Senior Application Support

Welvaart; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Training & Certification

Career Path

Equity program

Welvaart Ambassador Program

Job summary

Welvaart is seeking a Senior Application Support professional in Lisbon, Portugal, offering hybrid work (50% in Lisbon). The role focuses on production support, incident management, monitoring, observability, and deployment activities across critical business applications.

You will collaborate with Development and Infrastructure teams to ensure uptime, stability and performance in a 24/7 environment. The ideal candidate brings 6+ years of experience in application support, strong

Qualifications

• 6+ years of experience in Application Support or Production Support.
• Experience supporting critical business applications in 24/7 production environments.
• Strong incident, problem and change management skills.
• Experience with monitoring and observability platforms.
• Strong collaboration with Development and Infrastructure teams and a customer-focused mindset.

Responsibilities

• Monitor and maintain production applications with high availability and performance.
• Participate in incident management activities and RCA processes.
• Execute deployments, releases and change requests.
• Provide 24/7 on-call support and rapid incident response.
• Collaborate with Scrum teams to improve platform reliability and performance.
• Maintain technical documentation and SOPs for operations.

Skills

Incident management

Troubleshooting

Root cause analysis

Communication

Collaboration

Tools

RedHat JBoss EAP

OpenShift

Kubernetes

Dynatrace

Grafana

Prometheus

ELK Stack

GitLab

Jenkins

ArgoCD

Ansible

Terraform

Microsoft SQL Server

PostgreSQL

Job description

# Senior Application Support Lisboa·Hybrid (50% Em Lisboa) Full-time 6+ years exp. Published 1 day agoEnglish**ABOUT WELVAART**On a daily basis, we assume **commitments** and present solutions to our stakeholders in order to create a structure of human values, based on **professionalism**, **honesty** and **rigor**.With a management based on **Human Centered Design**, we take care of our professionals with consistent **career plans**, but flexible with their needs and expectations of evolution. Our management team guarantees an **empathetic** and present **leadership** that will provide superior **technological engagement** and delivery to our clients' projects and products.**Project**Support and maintenance of critical business applications in production environments, ensuring their stability, availability and performance. The role combines Application Production Support, incident management, monitoring, observability and deployment activities, working closely with Development and Infrastructure teams to guarantee service continuity and continuously improve platform reliability and operational efficiency.**Role*** Monitor and maintain production applications* Ensure high availability and optimal application performance* Participate in incident management activities and RCA processes* Support problem resolution and service recovery initiatives* Execute deployments, releases and change requests* Ensure compliance with ITIL processes and SLA commitments* Troubleshoot and resolve technical issues impacting business operations* Participate in 24/7 on-call support rotations* Act as a point of contact for Development teams regarding production issues* Collaborate with Scrum teams to improve application platforms* Implement upgrades, patches and new functionalities* Maintain technical documentation and operational procedures* Promote knowledge sharing and support best practices* Implement and optimize monitoring and observability solutions* Contribute to continuous improvement initiatives related to performance, stability and support processes**We are looking for*** +6 years of experience in Application Support or Production Support environments* Experience supporting critical business applications* Strong experience with incident, problem and change management* Experience working in 24/7 production environments* Knowledge of ITIL and DevOps methodologies* Strong troubleshooting and root cause analysis skills* Experience with monitoring and observability platforms* Experience collaborating with Development and Infrastructure teams* Strong focus on service quality, stability and continuous improvement**Technical Skills*** RedHat JBoss EAP* Java troubleshooting* Heap Dump Analysis, Thread Dump Analysis* Java Performance Optimization* OpenShift, Kubernetes* Cloud Platforms* API Gateway Integration, RHEL Linux* Dynatrace, Grafana, Prometheus* ELK Stack, GitLab* Jenkins* ArgoCD, Ansible, Terraform* Microsoft SQL Server* PostgreSQL* ITIL, Incident Management**What you can discover with us?*** Be part of a tech start-up* Different scopes of project in different sectors* Structure of fairness and equity salary (Consultant Profile)* Training & Certification* Career Path management* More than 30 Partnerships* Welvaart Ambassador Program**UNLEASH THE POWER OF YOUR CAREER**