Security Apps Support Engineer – Incident & Automation

Nimber; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Job summary

Nimber is seeking an Application Support Engineer to join our IT Security Application Support team in the banking sector. You will ensure stability, performance and availability of critical security apps, collaborating with development, infrastructure and security teams.

The role blends application support, incident management, infrastructure operations and automation, with a focus on continuous improvement across Windows and Linux environments, SLAs and security standards.

Qualifications

• Experience in Application Support, Production Support or IT Operations.
• Strong knowledge of Windows Server and Linux administration and troubleshooting.
• Experience in incident, problem and change management.
• Understanding of application monitoring, performance management and infrastructure operations.

Responsibilities

• Manage, investigate and resolve production incidents across Windows and Linux server environments.
• Monitor application performance, availability and infrastructure capacity, ensuring compliance with established SLAs.
• Coordinate application releases, upgrades and lifecycle management activities.
• Participate in change management processes, collaborating with development, system administration, database and networking teams.
• Identify recurring incidents and implement preventive measures to improve system reliability.
• Automate operational procedures and contribute to continuous process improvement.
• Maintain technical documentation, including application architectures, operational procedures and monitoring requirements.
• Collaborate with development teams to ensure new applications comply with infrastructure and security standards.
• Support the operation and maintenance of critical cybersecurity platforms.

Skills

Application Support

IT Operations

Incident management

Automation

Windows Server

Linux

Tools

Splunk

TheHive

n8n

Trellix HX

PRIS Environment

Job description

Nimber is seeking an Application Support Engineer to join our IT Security Application Support team in the banking sector. You will ensure stability, performance and availability of critical security apps, collaborating with development, infrastructure and security teams.

The role blends application support, incident management, infrastructure operations and automation, with a focus on continuous improvement across Windows and Linux environments, SLAs and security standards.