SAP C4C Sales & Service Functional Consultant (f/m/div.)

Bosch Portugal; Lisboa; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Canteen

Hybrid work model

Training opportunities

Discounts on Bosch products

Job summary

Bosch Portugal's Lisbon-based team is seeking a CRM Support Specialist to assist Product Owner and CRM experts, delivering training and ensuring quality in SAP C4C deployments and related services. You will collaborate with international teams, support sales and service modules, and contribute to data quality and documentation.

The role requires CRM experience, English fluency, and strong Excel skills, with a willingness to work in a hybrid environment and engage in global projects.

Qualifications

• Experience with CRM solutions (SAP C4C, Salesforce, Dynamics 365 or Oracle CRM) is mandatory.
• University degree with IT focus; business/organizational background desired.
• Fluent in English and strong presentation skills required.

Responsibilities

• Provide support to Product Owner, CRM Capability Experts and C4C Team.
• Support Sales and Service modules for end users across regions via the Support Concept.
• Create, maintain and deliver SAP C4C training materials and organize trainings.

Skills

CRM experience

English fluency

Advanced Excel

JIRA knowledge

Agile familiarity

Cross-functional teamwork

Global/virtual teamwork

Education

University degree (IT focus)

Tools

JIRA

Job description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation;
• Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements;
• Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces;
• Work on data quality check.

Qualifications

• University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
• At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
• Experience in Implementation of CRM solution (mandatory);
• Experience in Support processes (mandatory);
• Exceptional presentation skills (mandatory);
• Familiar with Agile methodology;
• Knowledge of JIRA or similar tracking tool;
• Advanced Excel knowledge;
• Able to work in cross-functional teams and international environment;
• Willingness to work in a global & virtual team;
• Good communication skills, ability to think analytically and willingness to learn new things;
• Fluent in English;
• Eager to work with the newest technologies;
• Proactive and can easily adapt to new development environment;
• Self-motivated and with a great sense of ownership;
• Team player and willing to give and recieve feedback;
• Think outside the box and try to find creative approaches to challenges.

Additional Information

Work means:

Flexible work conditions

Hybrid work system

Exchange with colleagues around the world

Health insurance and medical office on site

Training opportunities

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Great access to public transports

Free parking lot

Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!