Salesforce Project Manager

Grit Solutions; Porto; Presencial; EUR 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous Training

GRiT Prizes

Exclusive Discounts

Unique Events

Welcoming Office

Competitive Compensation

Pay for Performance

Descripción de la vacante

GRiT is seeking an experienced CRM Project Manager to lead international service-process programs, including transitioning from Microsoft Dynamics to Salesforce Service Cloud. You will align business, architecture and development teams through analysis, design, and hypercare across delivery phases.

You will bring 5+ years in CRM project management, deep knowledge of service processes, and proven ability to guide global teams in agile settings.

Formación

• 5+ years of CRM project management experience with service processes
• Proven record leading international CRM programs from analysis through implementation, testing, deployment and hypercare
• CRM service processes incl. case handling, SLA management, knowledge bases and ticketing
• Salesforce Service Cloud focus on service process design
• Azure DevOps used daily for backlog, sprint and work item tracking
• Agile delivery with Scrum, SAFe and Kanban, including velocity, burndown and WIP reporting
• Business requirements translated into user stories, acceptance criteria and functional specs
• Testing support with test scenarios, UAT coordination and defect handling
• Background guiding distributed teams through agile adoption and cultural change
• Workshop facilitation, conflict resolution and cross-team coordination
• Process mapping with BPMN tooling or flow diagrams
• Foundations in integration topics: APIs, data migration flows, system interfaces
• Proficiency in MS Office and Confluence
• Salesforce certifications: Admin, Service Cloud Consultant, Business Analyst
• Fluent English
• Excellent communication and stakeholder management with analytical thinking
• Leadership and mentoring of technical teams, adaptability and strategic vision
• Collaborative mindset, committed to enabling team success

Conocimientos

CRM leadership

Agile/Scrum

Service processes

Salesforce Service Cloud

Azure DevOps

Stakeholder mgmt

Documentation

Tech communication

Team mentoring

Herramientas

MS Office

Confluence

Descripción del empleo

There’s no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal.

We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations.

Recognizing each person’s unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment.

People. Technology. Innovation. All-around it.

Are you GRiTTY enough to be part of our journey?

Job Description

Project management for international CRM programs focused on service processes. Support for the transition from Microsoft Dynamics service processes to Salesforce Service Cloud. Alignment between business, architecture and development teams across all delivery phases, from analysis to hypercare.

Must-Have

• 5+ years of experience in CRM project management, with a strong service processes background
• Proven record leading complex international CRM programs, from analysis through implementation, testing, deployment and hypercare
• Sound command of CRM service processes, including case handling, SLA management, knowledge bases and ticketing
• Working knowledge of Salesforce Service Cloud, with focus on service process design
• Azure DevOps in daily use for backlog, sprint and work item tracking
• Agile delivery with Scrum, SAFe and Kanban, including performance reporting with velocity, burndown and WIP
• Business requirements translated into user stories, acceptance criteria and functional specifications
• Testing support, covering test scenarios, UAT coordination and defect handling
• Background guiding distributed teams through agile adoption and cultural change
• Workshop facilitation, conflict resolution and coordination across teams
• Process mapping with BPMN tooling or flow diagrams
• Foundations in integration topics such as APIs, data migration flows and system interfaces
• Proficiency in MS Office and Confluence
• Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant and Salesforce Certified Business Analyst
• Fluent English
• Excellent communication and stakeholder management, with analytical thinking and problem-solving
• Leadership and mentoring of technical teams, adaptability and strategic vision
• Collaborative mindset, committed to enabling team success

Would be great if you have

• Familiarity with Microsoft Dynamics 365 Service, namely its process models and data flows
• Track record of mapping complete service workflows within Microsoft Dynamics 365 Service

What’s in it for you

• Continuous Training and Certifications
• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)
• Unique Events
• Welcoming Office (Fruit, Coffee, Pool Table, etc.)
• Competitive Compensation
• Pay for Performance