Salesforce Business Analyst (Warranty)

Excelia; Braga; Híbrido; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Excelia is seeking a Salesforce Business Analyst to handle warranty-related functionalities and lead the transformation project from SalesCore to Salesforce. The role requires expertise in Salesforce and CRM platforms, alongside strong communication skills.

Located in Porto, Portugal, the position offers a hybrid work model with on-site requirements 2 to 3 times per month. Candidates should have 2+ years of relevant experience and fluency in English.

Qualificações

• 2+ years of proven experience as Salesforce Business Analyst in the Warranty domain.
• Hands-on experience with CRM platforms, preferably Salesforce.
• Ability to create business and functional requirements, process flows, user stories and acceptance criteria.

Responsabilidades

• Move functionality from SalesCore to Salesforce for warranty units.
• Define team and stakeholders to set specifications/KPIs.
• Lead the project from a business perspective.

Conhecimentos

Salesforce Business Analyst experience

Communication skills

CRM platforms knowledge

Case management processes

Data migration knowledge

English fluency

Ferramentas

Salesforce

Azure DevOps

Confluence

SAP systems knowledge

Descrição da oferta de emprego

Excelia is a multinational Consulting, Technology and Professional Services company with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America and the United States from our 10 own offices.

Position

Salesforce Business Analyst (Warranty)

Location

Porto, Portugal | Hybrid – 2 to 3 times per month in the office

Main responsibilities

• Moving the functionality from SalesCore to Salesforce for the warranty of units.
• Define the team and stakeholders to define the specification/KPI's.
• Maintain communication within the project team and the business stakeholders.
• Lead the project from business perspective.
• Lead the User Acceptance Test.
• Plan the training with the affected locations and verify the effectiveness.

Requirements

• 2+ years of proven experience as Salesforce Business Analyst in the Warranty domain.
• Salesforce Service and CRM.
• Knowledge of SAP systems.
• Case and complaint management tools.
• Data migration and reporting basics.
• Integrations & UAT.
• Tools such as Azure DevOps and Confluence.
• Strong knowledge of complaints / case management processes.
• Hands‑on experience with CRM platforms, preferably Salesforce.
• Ability to create business and functional requirements, process flows, user stories and acceptance criteria.
• Solid understanding of system integrations, data migration concepts, reporting, dashboards, and KPIs.
• Experience in transformation, migration, or CRM implementation projects.
• Fluency in English (mandatory).

If you think you're a good fit, don't hesitate to apply for this opportunity.