Sales Representative - Chat Commerce

Holafly; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive performance incentives

Growth & development path

Healthy work-life balance

Resumo da oferta

Holafly in Lisboa is seeking a Sales Representative for Conversational Commerce to turn inbound chat conversations into successful purchases. You will act as a trusted advisor for global travellers, driving revenue growth through upselling and tailored product recommendations.

The role requires strong written communication, a sales-focused mindset, and the ability to manage multiple chats with high-volume traffic, while maintaining timely responses and achieving monthly targets.

Qualificações

• Excellent written communication, empathy, and professional persuasion.

Responsabilidades

• Drive revenue growth by converting inbound live chat interactions into final sales.
• Maximise customer value through upselling, cross-selling, and tailored product recommendations.
• Optimise the buying journey by handling objections and removing friction in real-time.
• Maintain exceptional response times while managing multiple conversations simultaneously.
• Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
• Apply performance insights from coaching and KPIs to boost operational efficiency.

Conhecimentos

Written communication

Sales mindset

Multitasking

Target-driven

Descrição da oferta de emprego

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As a Sales Representative in Conversational Commerce, you will turn inbound chat conversations into successful purchases by acting as a trusted advisor for global travellers. Your commercial focus directly impacts revenue growth and conversion rates, shaping the ultimate first impression of our brand.

Key Responsibilities

• Drive revenue growth by converting inbound live chat interactions into final sales.
• Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations.
• Optimise the buying journey by handling objections and removing friction in real-time.
• Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
• Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
• Apply performance insights from coaching and KPIs to continuously boost operational efficiency.

Qualifications

• Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
• Sales-oriented mindset focused on identifying customer needs and closing opportunities.
• Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
• Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.

Nice to Have

• Experience in e-commerce, live chat sales, customer support, or the travel industry.
• Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows.
• Experience with subscription models or multi-language customer engagement.

Benefits & Perks

• Competitive performance incentives tied directly to your sales success and conversion goals.
• Growth & development path through continuous coaching, training, and international exposure.
• Healthy work-life balance within a supportive, diverse, and results-driven global team.