Sales Order & Fulfillment Specialist

Vantiva; Almada; On-site; EUR 26,000 - 38,000; Full time

Job summary

Vantiva in Caparica, Portugal is seeking a Sales Order & Fulfillment Specialist to handle Order-To-Cash in SAP and other systems, respond to customer inquiries, process orders, coordinate delivery, and liaise with suppliers and internal teams.

The role requires a Diploma, at least 5 years in Customer Service/Order Processing, solid SAP experience, MS Excel, and strong English; French or Mandarin a plus. International environment; immediate availability preferred.

Qualifications

• Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma in any discipline.
• At least 5 years of working experience in Customer Service/Order Processing role.
• Solid SAP (PS4/P41) experience is mandatory, proficiency in MS Excel.
• Self-motivated, well-organized, independent and sense of responsibilities.
• Able to prioritize tasks with minimum supervision and able to act in a timely manner to prevent customer escalations.
• Problem Solving & able to work under pressure and meet tight deadlines.
• Excellent interpersonal & communication skills.
• Experience in working with suppliers in Asia is an added advantage.
• Adapt to working in an international environment with multidisciplinary teams.
• Fluent in English, business read & write, French or Mandarin is a plus.

Responsibilities

• Handle Order-To-Cash transactions in SAP & other systems and respond to customer enquiries in a timely and professional manner.
• Sales order processing and fulfilment.
• Follow up order delivery schedule, shipping and delivery arrangement.
• Liaison with internal stakeholders, factories, suppliers and customers on sales enquiry, material availability and delivery lead time to drive for excellent customer services level.
• Maintain system data accuracy and conduct various analysis reports for management review.
• Participate in regular customer and supplier review meetings, providing order status updates and ensuring all required reports are delivered accurately and in a timely manner.
• Perform ad-hoc assignments as assigned

Skills

SAP

MS Excel

Problem solving

Interpersonal skills

Communication skills

English proficiency

French language

Mandarin language

Time management

Education

Diploma in any discipline

Tools

SAP (PS4/P41)

Job description

Job Description

is a global technology leader in connectivity technologies. For over 130 years, we have delivered solutions that connect what matters most. Today, we continue to redefine connectivity with industry-leading broadband, video, and IoT-driven smart systems that elevate how people live, work, and connect globally. Vantiva combines a customer-focused approach with decades of software development, electronics hardware design, and flexible supply chain expertise to deliver high-quality solutions at scale.

This proficiency has positioned us as a trusted provider to leading network service providers, enterprise customers, and consumers around the world. Our strong commitment to sustainability and responsible business practices has earned us multiple Gold and Platinum Medals from EcoVadis for environmental and social performance. These awards place us among the top 2% of organizations in our category evaluated globally.

With our headquarters in Paris and major offices in Australia, Brazil, China, India, South Korea, the United Kingdom, and the United States, we serve a diverse global customer base. For more information, please visit vantiva.Com and follow us on LinkedIn and X (Twitter). Sales Support Orders Administrator

Handle Order-To-Cash transactions in SAP & other systems and respond to customer enquiries in a timely and professional manner Sales order processing and fulfilment. Follow up order delivery schedule, shipping and delivery arrangement Liaison with internal stakeholders, factories, suppliers and customers on sales enquiry, material availability and delivery lead time to drive for excellent customer services level Maintain system data accuracy and conduct various analysis reports for management review Participate in regular customer and supplier review meetings, providing order status updates and ensuring all required reports are delivered accurately and in a timely manner Perform ad-hoc assignments as assigned

Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma in any discipline At least 5 years of working experience in Customer Service/Order Processing role Solid SAP (PS4/P41) experience is mandatory, proficiency in MS Excel Self-motivated, well-organized, independent and sense of responsibilities Able to prioritize tasks with minimum supervision and able to act in a timely manner to prevent customer escalations Problem Solving & able to work under pressure and meet tight deadlines Excellent interpersonal & communication skills Experience in working with suppliers in Asia is an added advantage Adapt to working in an international environment with multidisciplinary teams Fluent in English, business read & write, French or Mandarin is a plus Immediate available is highly preferred Our most important asset is our People.

Vantiva's success greatly relies on our people's energy, motivation, and talent. We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation. We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all. Vantiva is committed to ensuring that all its employees receive a fair wage that is sufficient to live with dignity.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.

Sales Order & Fulfillment Specialist Caparica, Portuguese Republic, PT