Global Sales Order & Fulfillment Specialist

Vantiva; Almada; On-site; EUR 26,000 - 38,000; Full time

Job summary

Vantiva in Caparica, Portugal is seeking a Sales Order & Fulfillment Specialist to handle Order-To-Cash in SAP and other systems, respond to customer inquiries, process orders, coordinate delivery, and liaise with suppliers and internal teams.

The role requires a Diploma, at least 5 years in Customer Service/Order Processing, solid SAP experience, MS Excel, and strong English; French or Mandarin a plus. International environment; immediate availability preferred.

Qualifications

• Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma in any discipline.
• At least 5 years of working experience in Customer Service/Order Processing role.
• Solid SAP (PS4/P41) experience is mandatory, proficiency in MS Excel.
• Self-motivated, well-organized, independent and sense of responsibilities.
• Able to prioritize tasks with minimum supervision and able to act in a timely manner to prevent customer escalations.
• Problem Solving & able to work under pressure and meet tight deadlines.
• Excellent interpersonal & communication skills.
• Experience in working with suppliers in Asia is an added advantage.
• Adapt to working in an international environment with multidisciplinary teams.
• Fluent in English, business read & write, French or Mandarin is a plus.

Responsibilities

• Handle Order-To-Cash transactions in SAP & other systems and respond to customer enquiries in a timely and professional manner.
• Sales order processing and fulfilment.
• Follow up order delivery schedule, shipping and delivery arrangement.
• Liaison with internal stakeholders, factories, suppliers and customers on sales enquiry, material availability and delivery lead time to drive for excellent customer services level.
• Maintain system data accuracy and conduct various analysis reports for management review.
• Participate in regular customer and supplier review meetings, providing order status updates and ensuring all required reports are delivered accurately and in a timely manner.
• Perform ad-hoc assignments as assigned

Skills

SAP

MS Excel

Problem solving

Interpersonal skills

Communication skills

English proficiency

French language

Mandarin language

Time management

Education

Diploma in any discipline

Tools

SAP (PS4/P41)

Job description

Vantiva in Caparica, Portugal is seeking a Sales Order & Fulfillment Specialist to handle Order-To-Cash in SAP and other systems, respond to customer inquiries, process orders, coordinate delivery, and liaise with suppliers and internal teams.

The role requires a Diploma, at least 5 years in Customer Service/Order Processing, solid SAP experience, MS Excel, and strong English; French or Mandarin a plus. International environment; immediate availability preferred.