Sales Support Orders Administrator

L584 VTV PORTUGAL, UNIPESSOAL LDA; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Job summary

Vantiva in Lisbon is seeking a Sales Support Orders Administrator to handle Order-To-Cash transactions in SAP and respond to customer inquiries with professionalism.

You will manage sales orders, coordinate fulfillment, and liaise with internal stakeholders to ensure timely delivery and accurate data reporting. Fluency in English is required; knowledge of French or Mandarin is a plus, with 5+ years in customer service/order processing.

Qualifications

• Diploma or higher in any discipline.
• At least 5 years of working experience in Customer Service/Order Processing.
• Solid SAP (PS4/P41) experience is mandatory; proficiency in MS Excel.
• Self-motivated, well-organised, independent and sense of responsibilities.

Responsibilities

• Handle Order-To-Cash transactions in SAP & other systems and respond to customer enquiries in a timely and professional manner
• Sales order processing and fulfilment.
• Follow up order delivery schedule, shipping and delivery arrangement
• Liaison with internal stakeholders, factories, suppliers and customers on sales enquiry, material availability and delivery lead time to drive for excellent customer services level
• Maintain system data accuracy and conduct various analysis reports for management review
• Participate in regular customer and supplier review meetings, providing order status updates and ensuring all required reports are delivered accurately and in a timely manner
• Perform ad-hoc assignments as assigned

Skills

MS Excel

Fluent English

Customer service

Multicultural teamwork

English proficiency

Education

Diploma or higher in any discipline

Tools

SAP

Job description

About Vantiva

Vantiva (Euronext Paris: VANTI) is a global technology leader in connectivity technologies. For over 130 years, we have delivered solutions that connect what matters most. Today, we continue to redefine connectivity with industry-leading broadband, video, and IoT-driven smart systems that elevate how people live, work, and connect globally. Vantiva combines a customer-focused approach with decades of software development, electronics hardware design, and flexible supply chain expertise to deliver high-quality solutions at scale. This proficiency has positioned us as a trusted provider to leading network service providers, enterprise customers, and consumers around the world. Our strong commitment to sustainability and responsible business practices has earned us multiple Gold and Platinum Medals from EcoVadis for environmental and social performance. These awards place us among the top 2% of organizations in our category evaluated globally. With our headquarters in Paris and major offices in Australia, Brazil, China, India, South Korea, the United Kingdom, and the United States, we serve a diverse global customer base. For more information, please visit vantiva.com and follow us on LinkedIn and X (Twitter).

Sales Support Orders Administrator Job Description

• Handle Order-To-Cash transactions in SAP & other systems and respond to customer enquiries in a timely and professional manner
• Sales order processing and fulfilment.
• Follow up order delivery schedule, shipping and delivery arrangement
• Liaison with internal stakeholders, factories, suppliers and customers on sales enquiry, material availability and delivery lead time to drive for excellent customer services level
• Maintain system data accuracy and conduct various analysis reports for management review
• Participate in regular customer and supplier review meetings, providing order status updates and ensuring all required reports are delivered accurately and in a timely manner
• Perform ad-hoc assignments as assigned

Requirements

• Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma in any discipline
• At least 5 years of working experience in Customer Service/Order Processing role
• Solid SAP (PS4/P41) experience is mandatory, proficiency in MS Excel
• Self-motivated, well-organised, independent and sense of responsibilities
• Able to prioritize tasks with minimum supervision and able to act in a timely manner to prevent customer escalations
• Problem Solving & able to work under pressure and meet tight deadlines
• Excellent interpersonal & communication skills
• Experience in working with suppliers in Asia is an added advantage
• Adapt to working in an international environment with multidisciplinary teams
• Fluent in English, business read & write, French or Mandarin is a plus
• Immediate available is highly preferred

Our most important asset is our People. Vantiva's success greatly relies on our people's energy, motivation, and talent. We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation. We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all. Vantiva is committed to ensuring that all its employees receive a fair wage that is sufficient to live with dignity. If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.

Information statement: Vantiva collects your data to process your request and respond to your inquiries based on its legitimate interest in addressing submitted requests and developing its business activities, in accordance with Vantiva privacy policy. By providing your information, you consent to Vantiva processing your data to provide a response. You may object at any time or request the exercise of your rights to access, rectify, delete, or transfer your data by contacting Vantiva's Data Protection Officer (DPO) at the following address: [e-mail]. For more information on how we handle your personal data, please refer to our privacy policy.

Vantiva (Euronext Paris: VANTI) is a global technology leader in connectivity technologies. For over 130 years, we have delivered solutions that connect what matters most. Today, we continue to redefine connectivity with industry-leading broadband, video, and IoT-driven smart systems that elevate how people live, work, and connect globally. Vantiva combines a customer-focused approach with decades of software development, electronics hardware design, and flexible supply chain expertise to deliver high-quality solutions at scale. This proficiency has positioned us as a trusted provider to leading network service providers, enterprise customers, and consumers around the world. Our strong commitment to sustainability and responsible business practices has earned us multiple Gold and Platinum Medals from EcoVadis for environmental and social performance. These awards place us among the top 2% of organizations in our category evaluated globally. With our headquarters in Paris and major offices in Australia, Brazil, China, India, South Korea, the United Kingdom, and the United States, we serve a diverse global customer base. For more information, please visit vantiva.com and follow us on LinkedIn and X (Twitter).