Sales & Guest Experience Executive

W Hotels; Albufeira; On-site; EUR 13,000 - 20,000; Full time

Job summary

W Hotels in Albufeira is seeking a customer-focused sales and marketing associate to support reservations, guest relations, and revenue opportunities at a premier resort. You will coordinate with sales and front desk teams to ensure accurate bookings, timely responses, and guest satisfaction.

The role is full-time and on-site at the Albufeira property, with a focus on up-selling and maintaining Marriott brand standards to enhance guest loyalty and brand image.

Qualifications

• High school diploma or GED.
• At least 2 years of related work experience.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Resolve guest calls and requests with professional communication.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations promptly and accurately.
• Maintain confidentiality and follow company policies and procedures.

Education

High school diploma or GED

Job description

W Hotels in Albufeira is seeking a customer-focused sales and marketing associate to support reservations, guest relations, and revenue opportunities at a premier resort. You will coordinate with sales and front desk teams to ensure accurate bookings, timely responses, and guest satisfaction.

The role is full-time and on-site at the Albufeira property, with a focus on up-selling and maintaining Marriott brand standards to enhance guest loyalty and brand image.