Executive-Sales

W Hotels; Albufeira; On-site; EUR 24,000 - 36,000; Full time

Job summary

W Hotels in Albufeira, Portugal seeks a non-management Sales & Marketing team member to support guest relations and drive revenue. This role involves resolving guest requests, applying sales techniques, and handling Marriott Rewards data across reservation channels.

Ideal candidates will have at least a high school diploma and 2+ years of related experience, with a focus on customer service and collaborative teamwork in a hospitality environment.

Qualifications

• Sales techniques to maximize revenue while maintaining guest loyalty.
• Assist management in Training and motivating employees.
• Develop and maintain positive working relationships with others.
• Read and verify information in formats; communicate clearly.

Responsibilities

• Contact appropriate department to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Enter Marriott Rewards information and process reservation requests by phone, fax, or mail.
• Perform general office duties to support Sales & Marketing.
• Assist management in training and motivating employees; serve as a role model.

Skills

Sales skills

Customer service

Education

High school diploma or GED

Job description

Additional Information

Job Number 26129860

Job Category Sales & Marketing

Location Estrada da Gale, Sesmarias, CX Postal 290, H, Albufeira 8200-385, PortugalVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A missão do W Hotels é incentivar a curiosidade e expandir horizontes. Somos um lugar onde se pode experimentar a vida. Estamos aqui para abrir portas e mentes. Somos constantemente inspirados por novas caras e experiências. Um espírito apurado, disposto a ousar, está no cerne da nossa marca e, através dele, tornamos-nos reconhecidos por reinventar as normas do luxo pelo mundo. Nossa cultura de atendimento é a de que tudo pode ser feito a qualquer momento, e assim transformamos em realidade as paixões dos hóspedes. Se você é original e inovador e sempre contempla o futuro, seja bem-vindo(a) ao W Hotels. Ao entrar para o W Hotels, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.