Strategic Sales & Guest Relations Specialist

W Hotels; Albufeira; On-site; EUR 24,000 - 36,000; Full time

Job summary

W Hotels in Albufeira, Portugal seeks a non-management Sales & Marketing team member to support guest relations and drive revenue. This role involves resolving guest requests, applying sales techniques, and handling Marriott Rewards data across reservation channels.

Ideal candidates will have at least a high school diploma and 2+ years of related experience, with a focus on customer service and collaborative teamwork in a hospitality environment.

Qualifications

• Sales techniques to maximize revenue while maintaining guest loyalty.
• Assist management in Training and motivating employees.
• Develop and maintain positive working relationships with others.
• Read and verify information in formats; communicate clearly.

Responsibilities

• Contact appropriate department to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Enter Marriott Rewards information and process reservation requests by phone, fax, or mail.
• Perform general office duties to support Sales & Marketing.
• Assist management in training and motivating employees; serve as a role model.

Skills

Sales skills

Customer service

Education

High school diploma or GED

Job description

W Hotels in Albufeira, Portugal seeks a non-management Sales & Marketing team member to support guest relations and drive revenue. This role involves resolving guest requests, applying sales techniques, and handling Marriott Rewards data across reservation channels.

Ideal candidates will have at least a high school diploma and 2+ years of related experience, with a focus on customer service and collaborative teamwork in a hospitality environment.