Sales Development Representative (SDR) - Inbound

Virtus Medium; Portugal; Teletrabalho; EUR 16 740 - 24 552; Tempo integral

Resumo da oferta

A leading B2B services company is seeking a Sales Development Representative (SDR) to manage inbound replies and schedule qualified sales calls. Responsibilities include handling multiple client inboxes with precision, quickly categorizing replies, and ensuring a high show rate. Ideal candidates will excel in appointment setting and possess strong communication skills. This full-time remote role offers an OTE of €1,500–€2,200/month, requiring a commitment to a structured work schedule.

Qualificações

• Clear, direct communication without corporate fluff.
• Ability to handle objections and hostile replies professionally.
• Process-minded with a focus on improving systems.

Responsabilidades

• Manage multiple client inboxes and respond quickly.
• Book calls on the correct client calendar and handle time zones.
• Log every interaction and create clean handoff notes.

Conhecimentos

Excellent written + spoken English

Exceptional attention to detail

Experience in appointment setting

Strong judgment

Calm under pressure

Descrição da oferta de emprego

Sales Development Representative (SDR) - Inbound

Job title: Sales Development Representative (SDR) - Inbound

Location: Remote

Schedule: 9:00 am - 6:00 pm ET (Mon–Fri) | 14h00 - 23h00 WET (Mon–Fri)

Employment type: Full-time

Inbound SDR focused on reply handling + qualification + booking (multi-client inboxes, zero-tolerance routing accuracy).

Compensation (OTE):

Structure: base + performance tied to qualified calls booked and show rate (quality over calendar stuffing).

About Virtus Medium

Virtus Medium builds and runs high-volume cold outbound systems for B2B companies. For qualified clients, we deploy enterprise infrastructure designed to send 250,000+ emails/month per client and convert replies into 25–50 qualified calls/month, with a dedicated SDR layer focused on show rate and quality. Across clients, we’ve generated $21M+ in pipeline and 2,000+ opportunities - and just last month we sent 1,000,000+ outbound emails.

About the role

We run cold outbound campaigns in our clients’ names. Your job is to convert inbound replies into qualified, scheduled sales calls on our clients’ calendars.

You’ll manage multiple client inboxes simultaneously. This role is high-precision: speed matters, context switching is constant, and there is zero tolerance for calendar/routing mistakes.

This role has two tiers:

What you’ll do (Tier 1 – required from day 1)

• Inbox management & reply handling
• Monitor multiple client inboxes and respond quickly (< 5 min) during coverage hours
• Categorize replies (positive, objection, wrong person, bad timing, unsubscribe)
• Keep tone aligned with each client’s brand (professional, human, conversational)
• Use “One-and-Done” where possible: resolve threads cleanly without unnecessary back-and-forth

Qualification (momentum-first)

• Ask the minimum questions needed to determine fit + next step
• Route correctly: book, nurture, or disqualify
• Escalate edge cases outside SOP (legal threats, press, partnerships, sensitive complaints)

Appointment setting & calendar coordination

• Book calls on the correct client calendar, handle time zones, propose times, and confirm details
• If no slots exist, coordinate with the client/internal team to open time or reroute
• Send confirmations and reschedule flows to protect the show rate
• Follow up warm threads until booked, disqualified, or moved to nurture
• Re‑engage “not now” leads according to SOP and timing

CRM hygiene

• Log every interaction, status, key context, and next step in the CRM
• Create clean handoff notes: thread summary + what matters + what to do next

Not your responsibilities

• Writing outbound cold email copy from scratch
• Scraping leads/list building
• Closing/running sales calls
• Client relationship management (beyond necessary scheduling/clarification)

Tier 2 (earned after Tier 1 is stable for 2–4 weeks)

Templates, SOPs, process improvements

• Build and maintain client-specific reply templates (by reply category + offer)
• Update SOPs as new edge cases appear

Reporting & insights

• Weekly insights beyond metrics: objections, ICP mismatch signals, offer confusion, competitor mentions, “not now” patterns
• Flag quick wins that increase conversion (better first responses, tighter qualification, improved reminder flows)

Performance scorecard (how you’ll be measured)

Speed

Book show rate baseline first, then improve monthly

Conversion

• Qualified booked call rate: tracked weekly (rules provided per client)

Execution

• Daily warm follow-ups: volume-based target (typical range 30–70/day)
• Inbox zero: all threads responded to/routed/scheduled/nurtured daily
• Calendar & routing accuracy: zero tolerance (wrong calendar, time zone, contact, or context = critical error)

Qualifications

• Excellent written + spoken English (clear, direct, human; no corporate fluff)
• Exceptional attention to detail + context switching (zero tolerance for mixing messaging/calendars/positioning across accounts)
• Experience in appointment setting / inbound SDR / customer-facing email handling
• Comfortable with CRMs + calendars
• Strong judgment: knows when to follow SOP vs. escalate
• Calm under pressure; handles objections and hostile replies professionally
• Disqualifies decisively when fit criteria aren’t met (booking unqualified calls is a failure)
• Process-minded: improves systems once execution is stable

Reply standards (used for coaching, audits, performance reviews)

• Concern
• Educate & Empower
• One-and-Done
• Timeliness
• Direction & Momentum (every reply advances toward book / disqualify / time-bound follow-up)

Hiring process

• Short async assessment (ChatGPT allowed): reply to realistic inbound threads + a quick qualification/research task
• Loom video (required, submitted at the end of the assessment): 2–3 minute introduction in English
• Interview call: live roleplay + live routing/context-accuracy scenario
• Decision

To apply

• Apply via LinkedIn and complete the short async assessment (instructions provided after applying).
• At the end of the assessment, you’ll be asked to include: Confirmation of your availability to work 9:00 am – 6:00 pm ET (Mon–Fri)

Reminder: OTE €1,500–€2,200/month. Applications require completing the assessment and submitting a Loom link.

Referrals increase your chances of interviewing at Virtus Medium by 2x

Get notified about new Sales Development Representative jobs in Portugal.