Russian-Speaking Gaming Support Agent - Onsite Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Competitive Monthly Salary

Resumo da oferta

Mercier Consultancy Group is seeking a Russian Speaking Player Support Agent for Gaming in Sofia, Bulgaria. The role involves providing high-quality technical and gameplay assistance to players, managing inquiries via live chat, email, and ticketing systems, and escalating complex issues to development teams.

Relocation is fully supported, with training provided and a monthly performance bonus. You will work in a dynamic Gaming & Esports environment, ensuring brand integrity across all player

Qualificações

• Native Russian (spoken and written) required.
• Strong communication skills for high-pressure support environments.
• Customer-centric mindset for premium brand interaction.
• Tech-savvy with familiarity of common digital gaming platforms.

Responsabilidades

• Provide high-quality technical and gameplay assistance to users in Gaming & Esports.
• Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.
• Maintain knowledge of game mechanics, platform updates, and account security protocols to assist players.
• Escalate critical gameplay issues and server-side bugs to development teams.
• Ensure interactions reflect the premium brand identity of the gaming titles.
• Monitor community sentiment and report recurring player feedback to stakeholders.
• Contribute to continuous improvement of the support knowledge base for Russian-speaking users.

Conhecimentos

Russian fluency

Communication skills

Customer focus

Tech-savviness

Ferramentas

Live chat

Ticketing systems

Email

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Russian Speaking Player Support Agent for Gaming in Sofia, Bulgaria. The role involves providing high-quality technical and gameplay assistance to players, managing inquiries via live chat, email, and ticketing systems, and escalating complex issues to development teams.

Relocation is fully supported, with training provided and a monthly performance bonus. You will work in a dynamic Gaming & Esports environment, ensuring brand integrity across all player