Russian Speaking Player Support Agent for Gaming - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Competitive Monthly Salary

Resumo da oferta

Mercier Consultancy Group is seeking a Russian Speaking Player Support Agent for Gaming in Sofia, Bulgaria. The role involves providing high-quality technical and gameplay assistance to players, managing inquiries via live chat, email, and ticketing systems, and escalating complex issues to development teams.

Relocation is fully supported, with training provided and a monthly performance bonus. You will work in a dynamic Gaming & Esports environment, ensuring brand integrity across all player

Qualificações

• Native Russian (spoken and written) required.
• Strong communication skills for high-pressure support environments.
• Customer-centric mindset for premium brand interaction.
• Tech-savvy with familiarity of common digital gaming platforms.

Responsabilidades

• Provide high-quality technical and gameplay assistance to users in Gaming & Esports.
• Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.
• Maintain knowledge of game mechanics, platform updates, and account security protocols to assist players.
• Escalate critical gameplay issues and server-side bugs to development teams.
• Ensure interactions reflect the premium brand identity of the gaming titles.
• Monitor community sentiment and report recurring player feedback to stakeholders.
• Contribute to continuous improvement of the support knowledge base for Russian-speaking users.

Conhecimentos

Russian fluency

Communication skills

Customer focus

Tech-savviness

Ferramentas

Live chat

Ticketing systems

Email

Descrição da oferta de emprego

Russian Speaking Player Support Agent for Gaming - Work In Sofia, Bulgaria

Russian Speaking Player Support Specialist for Gaming Account

Job Overview

We are currently searching for a passionate professional to join a top-tier client for a Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a perfect match for individuals seeking to elevate their career in the dynamic Gaming & Esports industry while enjoying a fully supported relocation experience.

Key Responsibilities

Provide high-quality technical and gameplay assistance to users in the Gaming & Esports sector.

Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.

Maintain deep knowledge of game mechanics, platform updates, and account security protocols to assist players effectively.

Escalate critical gameplay issues and server-side bugs to the relevant development teams.

Ensure all interactions reflect the premium brand identity of the gaming titles represented.

Monitor community sentiment and report recurring player feedback to stakeholders within the organization.

Contribute to the continuous improvement of the support knowledge base for Russian-speaking users.

Native or fluent Russian (spoken and written).

Proven passion for the Gaming & Esports industry with an understanding of current gaming trends.

Strong communication skills and a customer-centric mindset suitable for high-pressure support environments.

Ability to relocate to Sofia for this on-site Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria.

Tech-savvy individual with proficiency in common digital communication and gaming platforms.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on the latest industry standards.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move for one of the most exciting jobs in Bulgaria.
• Monthly Performance Bonus.
• Dynamic work culture within the thriving Gaming & Esports sector in Sofia.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for expatriates. When searching for Russian-speaking jobs abroad, you will find that Bulgaria provides an excellent work-life balance, beautiful mountain landscapes, and a vibrant social scene that welcomes professionals from all over the world.

Our relocation support ensures a seamless transition, allowing you to focus on enjoying the high quality of life and affordable cost of living that Bulgaria is famous for. From the culinary delights to the welcoming expat community, choosing a career in Bulgaria is a decision that pays off both personally and professionally.