Italian Gaming Support Pro - Bulgaria Relocation & Perks

Cross Border Talents; Viseu; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Health insurance

Relocation package

Modern office environment

Team-building events

Career development

Resumo da oferta

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Specialist to join its Sofia, Bulgaria team. You will handle player inquiries by chat, email and phone, delivering expert assistance on account security, payments, and game functionality.

The role requires native/fluent Italian, excellent communication, and the ability to work in a multicultural team. A relocation package and a dynamic esports environment await the right candidate.

Qualificações

• Native or fluent Italian (spoken and written).
• Excellent communication with a customer‑centric approach.
• Experience in customer support is an asset, though not mandatory if you love gaming.

Responsabilidades

• Provide high‑quality technical and account support to players via chat, email, and telephone in Italian.
• Resolve complex player inquiries regarding account security, payments, and game functionality.
• Maintain internal knowledge base and collaborate with cross‑functional teams to elevate incidents.

Conhecimentos

Italian language

Customer support

Communication skills

Teamwork in multicultural environment

Descrição da oferta de emprego

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Specialist to join its Sofia, Bulgaria team. You will handle player inquiries by chat, email and phone, delivering expert assistance on account security, payments, and game functionality.

The role requires native/fluent Italian, excellent communication, and the ability to work in a multicultural team. A relocation package and a dynamic esports environment await the right candidate.