Russian-Speaking Customer Solutions Consultant | Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 6800 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training

Health Insurance

Relocation Package

Resumo da oferta

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria. You will serve as the main contact for Russian-speaking clients, delivering exceptional service and tailored solutions within the customer support services sector.

Ideal candidates have native/fluent Russian plus professional English, with prior experience in customer support. A full on-site work arrangement in Sofia is required, and a fully paid relocation package is

Qualificações

• Native or fluent Russian (spoken and written) required.
• Professional proficiency in English required.
• Experience in Customer Support Services or similar client-facing role.
• EU passport is mandatory for onboarding in Bulgaria.
• Available to work on-site in Sofia, Bulgaria.

Responsabilidades

• Act as the primary contact for Russian-speaking clients in the customer support sector.
• Resolve complex inquiries to ensure high customer satisfaction.
• Maintain detailed client documentation for reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows.
• Identify opportunities for service enhancements to grow the Russian-speaking portfolio in Bulgaria.
• Achieve individual and team KPIs in a fast-paced environment.
• Share industry knowledge to contribute to a high-performance culture.

Conhecimentos

Russian

English

Client-facing

Customer support

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria. You will serve as the main contact for Russian-speaking clients, delivering exceptional service and tailored solutions within the customer support services sector.

Ideal candidates have native/fluent Russian plus professional English, with prior experience in customer support. A full on-site work arrangement in Sofia is required, and a fully paid relocation package is