Russian Customer Specialist — Email & Chat (Porto)

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 12 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Onsite Work Environment

Resumo da oferta

A customer service company in Porto is seeking a Russian Customer Specialist to provide email and chat support. The ideal candidate should be fluent in Russian and English, have at least a year of customer service experience, and possess strong analytical and communication skills. This role offers a competitive salary, meal allowance, and relocation assistance.

Qualificações

• EU citizenship or a Portuguese residency card is required.
• At least one year of experience in Customer Support or a related role.
• Detail-oriented, proactive, and passionate about customer service.

Responsabilidades

• Respond to customer inquiries exclusively via email and chat.
• Understand customer needs and deliver personalized resolutions.
• Collaborate with internal teams to enhance service delivery.
• Maintain accurate records of all customer interactions.
• Build trust through high-quality written communication.

Conhecimentos

Proficiency in Russian (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Descrição da oferta de emprego

Job Openings Russian Customer Specialist in Porto (No Phone Calls) - 1000 Euros Signing Bonus

About the job Russian Customer Specialist in Porto (No Phone Calls) - 1000 Euros Signing Bonus

Start Your Career as a Customer Specialist – Email & Chat Only!

Join a dynamic and supportive team where collaboration and innovation drive meaningful connections with customers. If you're detail-oriented, proactive, and passionate about delivering great service, this opportunity is for you!

Role Overview:

As a Customer Specialist, you'll be the primary point of contact for clients through email and chat. You’ll provide timely, thoughtful assistance and ensure a smooth, positive experience with every interaction—no phone calls required.

Key Responsibilities:

• Respond to customer inquiries exclusively via email and chat only, providing clear, professional, and friendly support

Understand customer needs and deliver personalized, effective resolutions

Collaborate with internal teams to share insights and enhance service delivery

Maintain accurate, organized records of all customer interactions

Build trust and satisfaction through consistent, high-quality written communication

Requirements:

• Proficiency in Russian (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!