Russian Customer Specialist - Email & Chat Support (Porto)

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 11 160 - 16 740; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Resumo da oferta

A company specializing in customer services in Porto is seeking a Russian Customer Specialist to be the primary point of contact through email and chat. The role requires proficiency in Russian and English, at least a year of experience in customer support, and EU citizenship or a Portuguese residency card. Competitive salary, meal allowance, and relocation assistance are offered.

Qualificações

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsabilidades

• Respond to customer inquiries exclusively via email and chat.
• Understand customer needs and deliver personalized resolutions.
• Collaborate with internal teams to enhance service delivery.
• Maintain accurate records of customer interactions.
• Build trust through high-quality written communication.

Conhecimentos

Proficiency in Russian (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Effective communication skills

Descrição da oferta de emprego

Job Openings Russian Customer Specialist in Porto - 1000 Euros Signing Bonus (No Phone Calls)

About the job Russian Customer Specialist in Porto - 1000 Euros Signing Bonus (No Phone Calls)

Start Your Career as a Customer Specialist – Email & Chat Only!

Join a dynamic and supportive team where collaboration and innovation drive meaningful connections with customers. If you're detail-oriented, proactive, and passionate about delivering great service, this opportunity is for you!

Role Overview:

As a Customer Specialist, you'll be the primary point of contact for clients through email and chat. You’ll provide timely, thoughtful assistance and ensure a smooth, positive experience with every interaction—no phone calls required.

Key Responsibilities:

• Respond to customer inquiries exclusively via email and chat only, providing clear, professional, and friendly support

Understand customer needs and deliver personalized, effective resolutions

Collaborate with internal teams to share insights and enhance service delivery

Maintain accurate, organized records of all customer interactions

Build trust and satisfaction through consistent, high-quality written communication

Requirements:

• Proficiency in Russian (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!