Resort Manager Portugal ((M/W/X) Permanent contract - Lisboa

Hospitaliti; Lisboa; Hybrid; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Laptop provided

Mobile phone provided

Birthday day off

Remote work 2 days/week

Zusammenfassung

Le Collectionist in Lisbon is seeking a Resort Manager to lead operations across Portugal (Lisbon, Comporta, Algarve, Douro). You will act as the brand's representative, manage high‑net‑worth villa owners, and optimize portfolio performance with precise CRM and admin rigor.

The role combines 80% owner account management with strategic, high‑level diplomacy and 20% on‑site operations, guest experience, and field problem‑solving. Based in Lisbon, with up to 2 remote days weekly.

Qualifikationen

• 4–5 years of experience in luxury hospitality, operations management, or high‑end concierge.
• Leadership & on‑ground operations experience.
• Strong customer service mindset and problem solving.

Aufgaben

• Lead destination operations and annual roadmap aligned with Paris HQ.
• Manage villa portfolio and owner accounts with CRM rigor.
• Oversee seasonal setup, on‑site operations, and financial tracking.
• Maintain high luxury standards and ensure data accuracy across systems.

Kenntnisse

Luxury hospitality

Operations management

Leadership

Customer service

English fluency

Portuguese or French

CRM tools

Tools

CRM tools

Jobbeschreibung

Le Collectionist is hiring through Hosco in Lisbon.Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service.In iconic or unexpected destinations, we find the perfect home for each of our guests. Every stay is carefully planned, thoughtfully crafted and fully personalised to deliver a truly tailor-made experience.We build lasting relationships of trust with our clients and redefine the standards of luxury holiday rentals to create memories that last long after the stay itself. Our teams are at the heart of our success. They design and bring every journey to life as a unique project. Our local teams travel the world to handpick the most remarkable properties and deliver an unrivalled welcome and service in each destination. The role is based in Lisbon, it will be a local contract through EOR (WorkMotion). The start date is set for early January 2027, in Lisboa.

Role:

The Resort Manager is a critical role at Le Collectionist. As the business leader and sole manager representative of the brand in Portugal (Lisbon, Comporta, Algarve, Douro), you are responsible for the overall operational execution, financial performance, and long-term development of the destination. Crucially, approximately 80% of this role is dedicated to Owner Account Management and high-level admin/CRM rigor. Acting as an expert diplomat with senior, high-net-worth villa owners, ensuring full contract lifecycle management, data accuracy, and commercial optimization. The remaining 20% focuses on agile field operations, quality control, and problem-solving on‑site. You lead the destination's strategic vision by following a strict annual roadmap to secure seamless high and low seasons, ensuring full adherence to Paris head office budgets, guidelines, and central processes.

Responsibilities:

• 1. Strategy, Annual Roadmap & Headquarters Alignment (Paris Office)Annual Roadmap Execution: Define, track, and execute a comprehensive annual roadmap to guarantee smooth operational readiness for upcoming seasons (hiring schedules, pre-season villa inspections, inventory checks, and team structuring).Budgetary & Financial Control: Monitor, control, and strictly align destination expenditures with the budgets approved by the Paris head office. Conduct performance analyses.Headquarters Synergy & Process Compliance: Ensure compliance with Paris office guidelines and central processes. Act as a bridge between local reality and headquarters, maintaining seamless interdepartmental communication while tailoring central processes to local market constraints when necessary.
• 2. Villa Portfolio & Owner Account ManagementHigh-Level Owner Diplomacy: Build, nurture, and maintain long‑lasting, trusted partnerships with senior, high‑profile property owners. Demonstrate assertiveness, diplomacy, and a strong expert posture when addressing difficult conversations or framing owner expectations.Portfolio Movements & Quality: Oversee portfolio dynamics (offboarding, onboarding new gem properties in close coordination with the Business Development team) and guarantee that 100% of villas meet Le Collectionist's ultra‑luxury standards.Commercial Performance Optimization: Maximize portfolio performance and competitiveness through pricing strategies, exclusivity negotiations, calendar availability management, and high‑quality content updates.Meticulous CRM & Administrative Rigor: Maintain flawless, real‑time data tracking in CRM systems (owner interactions, contracts, villa technical sheets, legal documentation) to feed local and Paris teams with complete transparency.
• 3. Season Setup, In-Season Management & Financial Tracking (May to October)Local Representatives Management (high season May–October, peak June to September): During the high & peak season, actively manage the network of Local Representatives to guarantee the flawless execution of their daily missions (check‑in/check‑out, guest welcome, property inspections).Administrative & Financial Follow‑up: Track and review Local Representatives' monthly invoices, validate completed services, process payments, and ensure smooth operational workflows throughout the entire peak season.Team Leadership & Recruitment: Source, recruit, onboard, and train Local Representatives and third‑party service providers across Portugal in strict alignment with Le Collectionist standards. Directly mentor the Deputy Resort Manager / Account Manager on day‑to‑day tasks.Pre-Season Readiness: Oversee pre‑season inspections, validate property readiness, manage operational budgets, and supervise resort stock management.
• 4. Guest Experience & On‑Site OperationsGuest Satisfaction Guardian: Ensure properties are fully prepped and personalised according to Le Collectionist requirements. Act as the ultimate escalation point for complex guest complaints, damages, or claims in coordination with the Guest Relations team.Operations Committee: Run regular Operations Committee meetings with the concierge team to coordinate arrival logistics and seamless stay execution.Agile Problem Solving: Conduct field visits across sub‑regions (Lisbon, Comporta, Algarve, Douro, Porto) to handle high‑stakes crises, perform quality audits, and resolve on‑ground issues with high agility.

Experience: 4–5 years of experience in luxury hospitality, operations management, or high‑end concierge.

Leadership & Operations: Hands‑on leadership and proven ability to build and run on‑ground operations.

Work Ethic & Soft Skills: Resourcefulness, strong autonomy, and high rigor in task tracking and reporting.

Strong customer service mindset.

Tools: Familiarity with CRM tools.

Languages: Fluency in English, along with proficiency in either Portuguese or French (both are a big plus).

Location: Based in Lisbon.

Requirements: Valid driving licence.

Conditions:

• A laptop computer & a professional mobile phone
• 1 day off for your birthday
• Up to 2 days of remote work per week
• Recruitment process :HR interviewManager interviewBusiness caseFit call

Please see the full vacancy for the benefits offered by Le Collectionist.