Hotel Operations Coordinator - Lisbon (m/f/d)

Lisbon Serviced Apartments; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Lisbon Serviced Apartments is seeking an on-site Operations Coordinator to ensure flawless guest spaces and a smooth, tech-enabled hotel model. You will work closely with Housekeeping, Maintenance, and our remote Guest Experience Team to maintain brand standards and proactively address on-site requests.

Ideal candidates have hands-on hospitality operations experience, keen attention to detail, and strong communication skills to bridge remote teams and on-site staff.

Qualifications

• Fluency in English and Portuguese up to B2 level.
• Guest-obsessed mindset with high attention to detail.
• Proactive ownership and autonomous problem solving.
• Hands-on approach; comfortable working away from a desk.
• Structured handling of back-of-house inventory and tickets.
• Strong communication to coordinate remote GX team and on-site staff.
• Team player with a collaborative mindset.
• Hospitality industry experience in operations/housekeeping/guest relations preferred.

Responsibilities

• Conduct rigorous daily room checks and lead on improvement projects with Housekeeping and Maintenance.
• Monitor arrivals, oversee daily housekeeping briefings, and ensure public areas are pristine.
• Spot, report, and fix discrepancies before impacting guest experience; analyze reviews daily.
• Manage back-of-house operations, stock, deliveries, and liaise with ICT team for on-site tech needs.
• Keep teams informed by logging issues and escalating on-site developments as needed.

Skills

Guest-focused

Attention to detail

Ownership mindset

Hands-on

Structured BOH management

Excellent communication

Team collaboration

Win Together attitude

Job description

ABOUT THE ROLE

YOUR MISSION:

As an on-site Operations Coordinator, you are the lifeblood of our LSA (Lisbon Serviced Apartments) properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

Your Objectives:

In this role, you will:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack.
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests’ reviews and conversations with LSA every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Over-communicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.Manage property knowledge. Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

ABOUT YOU

Ideally, you have:

• English & Portuguese fluency is a must (up to B2 level required).
• A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don’t say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
• A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren’t afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues
• A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.