Resort Front Office Shift Lead - Guest Experience

Swot Hospitality Management; Viseu; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

SWOT Hospitality Management is seeking a dynamic Front Office Shift Leader for Porto Carras Resort to oversee daily operations, ensure smooth check-in/check-out, and deliver guest service aligned with the resort’s high standards. You will lead the front office team on shift, handle guest inquiries, collaborate with other departments, and monitor performance metrics to drive guest satisfaction.

Fluency in English is required; additional languages are a plus, with flexibility to work weekends and

Qualificações

• Proven experience in front office operations in hospitality, preferably resorts.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency with hotel PMS and front desk software.
• English fluency; additional languages are a plus.

Responsabilidades

• Lead the front office team during your shift with guidance and motivation.
• Ensure seamless guest arrivals and departures with a warm, professional approach.
• Handle guest inquiries and requests; resolve issues promptly to enhance satisfaction.
• Maintain compliance with resort policies, brand standards, and safety protocols.
• Collaborate with other departments to ensure a cohesive guest experience.
• Monitor front office performance metrics and report data to management.

Conhecimentos

Front office ops

Leadership

Communication

Customer service

PMS software

English fluency

Descrição da oferta de emprego

SWOT Hospitality Management is seeking a dynamic Front Office Shift Leader for Porto Carras Resort to oversee daily operations, ensure smooth check-in/check-out, and deliver guest service aligned with the resort’s high standards. You will lead the front office team on shift, handle guest inquiries, collaborate with other departments, and monitor performance metrics to drive guest satisfaction.

Fluency in English is required; additional languages are a plus, with flexibility to work weekends and