Front Office Shift Leader Porto Carras

Swot Hospitality Management; Viseu; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

SWOT Hospitality Management is seeking a dynamic Front Office Shift Leader for Porto Carras Resort to oversee daily operations, ensure smooth check-in/check-out, and deliver guest service aligned with the resort’s high standards. You will lead the front office team on shift, handle guest inquiries, collaborate with other departments, and monitor performance metrics to drive guest satisfaction.

Fluency in English is required; additional languages are a plus, with flexibility to work weekends and

Qualificações

• Proven experience in front office operations in hospitality, preferably resorts.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency with hotel PMS and front desk software.
• English fluency; additional languages are a plus.

Responsabilidades

• Lead the front office team during your shift with guidance and motivation.
• Ensure seamless guest arrivals and departures with a warm, professional approach.
• Handle guest inquiries and requests; resolve issues promptly to enhance satisfaction.
• Maintain compliance with resort policies, brand standards, and safety protocols.
• Collaborate with other departments to ensure a cohesive guest experience.
• Monitor front office performance metrics and report data to management.

Conhecimentos

Front office ops

Leadership

Communication

Customer service

PMS software

English fluency

Descrição da oferta de emprego

SWOT Hospitality Management Company is seeking a dynamic Front Office Shift Leader for Porto Carras Resort, a premier destination offering exceptional guest experiences. As a Front Office Shift Leader, you will play a key role in overseeing daily front office operations, ensuring smooth check-in and check-out processes, and delivering outstanding customer service that reflects the resort's high standards.

Responsibilities

Lead the front office team during your shift, providing guidance, support, and motivation. Ensure seamless guest arrivals and departures with a warm and professional approach. Handle guest inquiries, requests, and resolve any issues promptly to enhance guest satisfaction. Maintain compliance with the resort's operational policies, brand standards, and safety protocols. Collaborate closely with other departments to ensure a cohesive guest experience. Monitor front office performance metrics and report relevant data to management.

Ideal candidates will possess: Proven experience in front office operations within the hospitality industry, preferably in resort environments. Strong leadership skills with the ability to inspire and manage a diverse team. Excellent communication and interpersonal abilities. Customer-focused mindset with the ability to handle challenging situations professionally. Proficiency in hotel property management systems and standard front office software. Fluency in English;
additional language skills are an advantage. Flexibility to work in shifts, including weekends and holidays. Attention to detail and a problem-solving attitude. Be part of the

family.

• Career development and training opportunities.
• A fun, inclusive, and energetic workplace.
• Continuous training and development Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.Swot.Gr

Front Office Shift Leader Porto Carras • Portuguese Republic, PT