Front Office Shift Lead - Luxury Resort

SWOT | Simple Way Of Tourism; Porto; Híbrido; EUR 16 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Training opportunities

Energetic workplace

Top tourism professionals

Resumo da oferta

SWOT Hospitality Management Company in Porto Carras Resort seeks a dynamic Front Office Shift Leader to oversee daily operations, ensuring smooth check-ins and check-outs and delivering outstanding guest service. You will lead the front office team during your shift, coordinate with other departments, monitor performance metrics, and maintain brand standards while upholding safety protocols.

Ideal candidates have proven resort front office experience, strong leadership, fluent English, and

Qualificações

• Proven experience in front office operations within hospitality.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Fluency in English; additional languages beneficial.

Responsabilidades

• Lead the front office team during your shift.
• Ensure seamless guest arrivals and departures with a warm, professional approach.
• Handle guest inquiries and resolve issues promptly to boost satisfaction.
• Maintain compliance with resort policies, brand standards, and safety protocols.
• Collaborate with other departments to ensure a cohesive guest experience.
• Monitor front office performance metrics and report data to management.

Conhecimentos

Leadership

Customer service

Communication

Problem solving

PMS software

Shift management

Ferramentas

PMS software

Descrição da oferta de emprego

SWOT Hospitality Management Company in Porto Carras Resort seeks a dynamic Front Office Shift Leader to oversee daily operations, ensuring smooth check-ins and check-outs and delivering outstanding guest service. You will lead the front office team during your shift, coordinate with other departments, monitor performance metrics, and maintain brand standards while upholding safety protocols.

Ideal candidates have proven resort front office experience, strong leadership, fluent English, and