Remote Travel Concierge | Flexible Hours & Perks

Kim Luxe Travel; Lisboa; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Fully remote position

Flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Job summary

A travel agency is seeking a Travel Customer Service professional to provide exceptional support to clients before, during, and after trips. Responsibilities include managing booking updates, client communication via various platforms, and addressing travel-related concerns. The ideal candidate will have a customer-first mindset, experience in service roles, and a passion for travel. The role offers flexible hours, training, and opportunities for career advancement within a collaborative team environment.

Qualifications

• Experience in customer service, preferably in travel, tourism, or hospitality.
• Ability to handle multiple requests effectively.
• Passion for travel and providing exceptional client experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging.
• Manage booking updates and address special travel needs.
• Provide clear information on destinations and agency procedures.
• Check in with clients to confirm trip details.
• Resolve travel-related issues efficiently.

Skills

Strong communication

Customer-first mindset

Organizational skills

Tech-savvy

Job description

A travel agency is seeking a Travel Customer Service professional to provide exceptional support to clients before, during, and after trips. Responsibilities include managing booking updates, client communication via various platforms, and addressing travel-related concerns. The ideal candidate will have a customer-first mindset, experience in service roles, and a passion for travel. The role offers flexible hours, training, and opportunities for career advancement within a collaborative team environment.