Remote Travel Concierge & Experience Specialist

Kim Luxe Travel; Porto; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks and discounts

Supportive and collaborative team environment

Job summary

A travel agency is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. This role involves communicating with clients, reviewing travel itineraries, and providing support to ensure a positive travel experience. Ideal candidates will have strong communication skills, attention to detail, and an interest in travel. This fully remote position offers flexible hours along with training and professional development opportunities in the travel industry.

Qualifications

• Strong communication skills with a customer-focused attitude.
• Customer service experience preferred but not required.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools and learning new systems.
• Interest in travel and supporting positive client experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries and confirm travel arrangements.
• Provide accurate information about destinations and travel requirements.
• Follow up with travelers to confirm details.
• Address client concerns professionally and escalate complex matters.

Skills

Strong communication skills

Customer service experience

Organized and dependable

Attention to detail

Comfortable using online tools

Interest in travel

Job description

A travel agency is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. This role involves communicating with clients, reviewing travel itineraries, and providing support to ensure a positive travel experience. Ideal candidates will have strong communication skills, attention to detail, and an interest in travel. This fully remote position offers flexible hours along with training and professional development opportunities in the travel industry.