Remote Luxury Travel Concierge & Client Experience

Manatal; Lisboa; Remote; EUR 28,000 - 48,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey in a fully remote role. You will be the trusted point of contact—from initial inquiry to post-trip follow-up—ensuring a seamless, personalized experience for every client.

You will handle inquiries, assist with luxury bookings, coordinate itineraries, and follow up to ensure a memorable, high-touch experience for clients.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related service.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-focused thinking.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savviness

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey in a fully remote role. You will be the trusted point of contact—from initial inquiry to post-trip follow-up—ensuring a seamless, personalized experience for every client.

You will handle inquiries, assist with luxury bookings, coordinate itineraries, and follow up to ensure a memorable, high-touch experience for clients.