Remote Swedish-Speaking Customer Success Manager

Unit4; Lisboa; Presencial; EUR 38.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Leave

Remote working opportunities

Global Wellbeing Days

Growth opportunities

Descripción de la vacante

Unit4 is seeking a Customer Success Manager who speaks Swedish to drive value realization and adoption for Swedish-speaking customers in a mid-market ERP/cloud environment. You will advocate for customers, collaborate with Sales on upsell opportunities, and lead strategic executive conversations to ensure outcomes and retention.

Based in Lisbon, Portugal, the role requires travel up to 20% and offers a structured growth path within a global software company committed to delivering autonomous

Formación

• Fluent in English and Swedish (verbal and written).
• Excellent communication and relationship management skills.
• Experience in customer-facing roles in cloud software or ERP/HCM contexts.

Responsabilidades

• Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.

Conocimientos

Fluent English

Swedish language

Descripción del empleo

Unit4 is seeking a Customer Success Manager who speaks Swedish to drive value realization and adoption for Swedish-speaking customers in a mid-market ERP/cloud environment. You will advocate for customers, collaborate with Sales on upsell opportunities, and lead strategic executive conversations to ensure outcomes and retention.

Based in Lisbon, Portugal, the role requires travel up to 20% and offers a structured growth path within a global software company committed to delivering autonomous