Remote Dutch/Swedish Customer Success Manager

Unit4; Lisboa; On-site; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Flexible leave policy

Remote working opportunities

Global Wellbeing Days

Growth opportunities

ESG & sustainability initiatives

Job summary

Unit4 is a cloud ERP company seeking a Customer Success Manager (Dutch/Swedish speaking) in Lisbon. You will be the voice of the customer, drive value realization, and lead strategic conversations with C-level stakeholders to ensure successful outcomes and reduce churn.

You will collaborate across Product, R&D, Support, and Sales to expand adoption, identify upsell opportunities, and maintain proactive success plans. Fluent English is required alongside Dutch or Swedish.

Qualifications

• Be the voice of the customer and advocate to improve outcomes.
• Drive customer value realization to maximize Unit4 investment.
• Increase product adoption through success planning and engagements.
• Identify upsell/cross-sell opportunities with Sales.
• Act as primary CS contact, managing risk and retention.
• Develop and maintain customer success plans aligned to objectives.
• Lead executive business reviews with C-level stakeholders.
• Communicate customer goals and needs across Product, R&D, Support, and Sales.

Responsibilities

• Be the voice of the customer (VoC) and advocate for outcomes.
• Drive value realization and maximize Unit4 investment.
• Increase product adoption through guided engagements.
• Identify and drive upsell/cross-sell opportunities with Sales.
• Serve as primary CS contact, managing risk and retention.
• Develop success plans aligned to customer objectives and milestones.
• Lead executive reviews with C-level stakeholders.

Skills

Voice of customer

Value realization

Product adoption

Upsell / cross-sell

Customer success ownership

Success planning

Executive reviews

Cross-functional collaboration

Job description

Unit4 is a cloud ERP company seeking a Customer Success Manager (Dutch/Swedish speaking) in Lisbon. You will be the voice of the customer, drive value realization, and lead strategic conversations with C-level stakeholders to ensure successful outcomes and reduce churn.

You will collaborate across Product, R&D, Support, and Sales to expand adoption, identify upsell opportunities, and maintain proactive success plans. Fluent English is required alongside Dutch or Swedish.