Customer Success Manager (Dutch/Swedish speaking) Lisbon, Portugal

UNIT4 NV; Lisboa; Hybrid; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

UNIT4 NV in Lisbon is seeking a Customer Success professional to advocate for customers, turn insights into action, and ensure they realize value from their Unit4 investment.

You will drive adoption, manage at-risk accounts, lead executive reviews with C-level stakeholders, and collaborate with Product, R&D, Support and Sales to align on goals.

Aufgaben

• Be the voice of the customer (VoC) and internal advocate to turn insights into actions.
• Help customers realize business outcomes and maximize value from Unit4.
• Increase product adoption and maturity through guidance and success planning.
• Identify and drive new sales opportunities (upsell/cross-sell) via qualified leads.
• Act as primary contact within Customer Success to manage risk and support retention.
• Develop and maintain success plans aligned to customer objectives and milestones.
• Lead executive business reviews and strategic conversations with C-level stakeholders.
• Ensure needs, goals, and value drivers are understood across Product, R&D, Support and Sales.

Jobbeschreibung

• Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.