Remote Support Engineer IT Ops & Incident Resolution

Jobgether; Portugal; Híbrido; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work option

Performance bonus

Health insurance

Life insurance

Wellbeing programs

Training resources

Resumo da oferta

Jobgether is seeking a Support Engineer based in Portugal to help ensure the reliability and performance of critical IT systems. You will support users, troubleshoot incidents, and contribute to day-to-day operations in a fast-paced environment.

The role emphasizes hands-on problem solving, strong communication skills, and continuous learning while offering remote or office-based work options and ongoing professional development opportunities.

Qualificações

• 3+ years in technical support or IT operations.
• Strong Windows and Linux administration.
• Solid networking knowledge and troubleshooting skills.
• Experience with Oracle and MSSQL databases.
• Excellent communication with technical and non technical users.

Responsabilidades

• Provide technical support to users by identifying, troubleshooting, and resolving a wide range of software, infrastructure, and system-related issues.
• Respond to support requests in a timely manner while maintaining a high standard of customer service and user satisfaction.
• Monitor system performance and utilize diagnostic tools, logs, and monitoring platforms to investigate and resolve incidents.
• Ensure the stability, availability, and reliability of IT infrastructure and business-critical services.
• Analyze recurring issues and contribute to continuous improvement initiatives aimed at enhancing system performance and support processes.
• Collaborate with engineering, infrastructure, and other internal teams to resolve complex technical challenges.
• Document troubleshooting procedures, resolutions, and technical knowledge to support operational efficiency.
• Maintain composure and effectiveness when managing incidents in high-pressure or time-sensitive situations.
• Stay current with evolving technologies and continuously develop technical expertise to support changing business needs.

Conhecimentos

Windows & Linux

Networking

SQL & PL/SQL

Monitoring & diagnostics

Customer communication

Ferramentas

Oracle

MS SQL Server

Monitoring tools

Descrição da oferta de emprego

Jobgether is seeking a Support Engineer based in Portugal to help ensure the reliability and performance of critical IT systems. You will support users, troubleshoot incidents, and contribute to day-to-day operations in a fast-paced environment.

The role emphasizes hands-on problem solving, strong communication skills, and continuous learning while offering remote or office-based work options and ongoing professional development opportunities.