REMOTE SQL Spécialiste Support Technique / Technical Support Specialist – French

JoB Training & Coaching; Braga; Teletrabalho; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stable full-time employment

Paid technical training and certification support

Long-term career development pathways

Modern technical environment

International professional culture

Performance-based progression opportunities

Resumo da oferta

JoB Training & Coaching is seeking a Technical Support Specialist to provide high-quality assistance for digital platforms in Braga, Portugal. The role emphasizes support for users facing technical challenges, requiring fluency in both French and English. Responsibilities include troubleshooting various technical issues, maintaining service quality, and contributing to process improvements. The position offers comprehensive training, career advancement prospects, and a stable work environment conducive to professional growth.

Qualificações

• Fluency in French and English required.
• Previous experience in IT support, helpdesk, or technical customer service is a plus.
• Ability to manage several cases simultaneously.

Responsabilidades

• Serve as a primary technical contact for users experiencing issues.
• Investigate incidents, reproduce technical problems, and apply solutions.
• Maintain detailed records of cases, solutions, and observations.
• Contribute to identifying recurring problems and potential improvements.

Conhecimentos

Technical support methodologies

Troubleshooting software and system issues

Analytical and diagnostic capabilities

Clear technical communication skills

Attention to detail

Customer-oriented mindset

Descrição da oferta de emprego

Job Overview

We are looking for a Technical Support Specialist fluent in French and English to provide high-quality technical assistance to users of digital platforms, tools, or services. This role is designed for individuals who enjoy technology, troubleshooting, and helping others resolve technical challenges efficiently and professionally.

As a Technical Support Specialist, you will be responsible for identifying, analyzing, and resolving technical issues related to systems, applications, accounts, and connectivity. You will guide users through clear troubleshooting steps while ensuring a positive and reassuring customer experience.

This position requires strong analytical thinking, excellent communication skills, and the ability to translate technical information into simple, user-friendly language. You will operate in a structured technical environment with access to knowledge bases, diagnostic tools, and specialized support teams.

Key Responsibilities

You will serve as a primary technical contact for users experiencing issues. Your tasks will include investigating incidents, reproducing technical problems, and applying appropriate solutions within defined procedures.

You will support users with software-related questions, system errors, access problems, configuration issues, and functional guidance. When necessary, you will elevate complex cases to higher-level technical teams, ensuring that all relevant information is clearly documented.

You will maintain detailed records of cases, solutions, and technical observations. Accurate documentation is essential for knowledge sharing, compliance, and service quality improvement.

You will proactively contribute to identifying recurring problems and potential system improvements. By sharing insights and patterns, you help enhance system stability and user experience.

Participation in technical training, process updates, and continuous improvement workshops will be part of your role. You are expected to stay updated on system changes, technical releases, and evolving support procedures.

Candidate Profile

You are fluent in French and English and comfortable providing technical explanations in both languages. You have a natural curiosity for technology and enjoy diagnosing and solving problems.

You may come from a background in IT support, helpdesk, service desk, networking, systems administration, or technical customer service. However, strong technical aptitude, logical thinking, and communication skills are equally important.

You are patient, methodical, and detail-oriented. You are able to manage several cases simultaneously while maintaining service quality and accuracy.

You are comfortable working with operating systems, browsers, mobile devices, and online platforms. You can quickly adapt to new tools and technical environments.

Technical and Professional Skills

• Understanding of technical support methodologies
• Ability to troubleshoot software and system issues
• Strong analytical and diagnostic capabilities
• Clear technical communication skills
• High attention to detail
• Ability to follow structured processes
• Customer-oriented mindset

Training and Onboarding

You will receive in-depth paid technical training covering systems, platforms, workflows, and security procedures. This includes hands‑on practice, guided troubleshooting scenarios, and knowledge assessments.

Ongoing technical upskilling and certification opportunities may be available depending on performance and project needs. Regular coaching sessions will support both technical and professional growth.

Career Development

This role provides excellent career prospects within technical operations. Advancement opportunities may include senior technical support, subject matter expert, quality analyst, technical trainer, or specialized IT roles.

Work Environment

You will be part of a professional technical operation where collaboration, documentation, and service excellence are core values. You will work closely with other technical specialists, quality teams, and process managers.

What We Offer

• Stable full-time employment
• Paid technical training and certification support
• Long-term career development pathways
• Modern technical environment
• International professional culture
• Performance-based progression opportunities