SQL Support Specialist (French Speaker)

ITDS; Porto; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

ITDS in Porto is seeking a SQL & Application Support Specialist – French Speaker to support Lease Applications by troubleshooting issues, running SQL queries, and ensuring smooth performance in a hybrid work setting.

The ideal candidate has 6+ years in IT support, fluent French (B2) and English, and thrives in a multicultural team, collaborating with developers and documenting solutions.

Qualificações

• Over 6 years of IT technical support, application support, or data-oriented customer support roles.
• Solid expertise in SQL, including data retrieval, filters, joins, and basic database investigation techniques.
• Fluency in French (minimum B2 level) and professional proficiency in English.
• Experience working within a hybrid work environment.
• Ability to work effectively in a multicultural team and communicate technical information clearly.

Responsabilidades

• Handle, analyze, and resolve Tier 2/3 support tickets to ensure operational continuity.
• Write and execute SQL queries, mainly SELECT statements with complex joins, to identify data issues or validate application behavior.
• Perform targeted data corrections or updates in the database using simple scripts or queries as needed.
• Explain root causes and solutions to French-speaking clients via email and over the phone.
• Collaborate with development to raise well-documented bugs requiring code fixes.
• Document troubleshooting procedures and solutions in internal knowledge bases.

Conhecimentos

SQL

Data analysis

Customer support

French language (B2)

English proficiency

Hybrid work

Ferramentas

SQL Server

MySQL

Descrição da oferta de emprego

Unleash the Power of Data & Support Innovation — Drive impactful solutions in the financial sector!

Porto-based opportunity with hybrid work model.

As a SQL & Application Support Specialist – French Speaker, you will be working for our client, a leading corporate bank within a major financial group. You will support Lease Applications by troubleshooting technical issues, performing data investigations, and ensuring smooth application performance. This role offers a unique chance to contribute to critical banking processes and advance your career in a dynamic environment.

Your main responsibilities:

• Handle, analyze, and resolve Tier 2/3 support tickets submitted by users to ensure operational continuity.
• Write and execute SQL queries, mainly SELECT statements with complex joins, to identify data issues or validate application behavior.
• Perform targeted data corrections or updates in the database using simple scripts or queries as needed.
• Clearly explain root causes and solutions to French-speaking clients via email and over the phone, maintaining high service quality.
• Collaborate closely with the development team to raise well-documented bugs requiring code fixes.
• Document troubleshooting procedures and solutions in internal knowledge bases to support team efficiency.

You’re ideal for this role if you have:

• Over 6 years of experience in IT technical support, application support, or data-oriented customer support roles.
• Solid expertise in SQL, including data retrieval, filters, joins, and basic database investigation techniques.
• Fluency in French (minimum B2 level) and professional proficiency in English.
• Experience working within a hybrid work environment.
• Ability to work effectively in a multicultural team and communicate technical information clearly.

It is a strong plus if you have:

• Basic knowledge of database administration, triggers, or stored procedures.
• Experience with customer support in the financial or banking sector.

Language Required for the role:

Fluent in English and French (written and spoken).

Eligibility to work on this role:

Only candidates with an existing legal right to work in the European Union will be considered for this role.