Remote Spanish-Speaking Operations Expert

Velenosi&Meredith; Loures; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Fully remote position – work from home

Health insurance from day one

Meal allowance

Holiday and Christmas allowances

Job summary

Velenosi&Meredith seeks a fluent Spanish-speaking Operations Customer Expert to join our international team in Portugal. This fully remote, full-time role focuses on handling Spanish inquiries, delivering accurate information, and ensuring a positive customer experience.

You will work with internal teams, maintain records in our systems, and follow established procedures. The position requires EU citizenship or Portuguese residency, and offers a total monthly gross package of €1,262.33, with

Qualifications

• Spanish proficiency at C1–C2 level is mandatory.
• Experience in Customer Service or Customer Support is preferred.
• EU citizens or candidates with Portuguese residency are eligible to work in Portugal.

Responsibilities

• Handle customer enquiries and provide professional assistance in Spanish.
• Manage customer requests and operational queries efficiently.
• Investigate issues and provide appropriate solutions or guidance.
• Maintain accurate customer records and update internal systems.
• Follow established procedures, quality standards and service-level requirements.
• Ensure a positive customer experience through clear and effective communication.
• Collaborate with internal teams when escalation is required.

Skills

Spanish language proficiency (C1–C2)

Communication skills

Customer service experience

Independent remote work

CRM systems

Tools

CRM systems

Digital tools

Job description

Velenosi&Meredith seeks a fluent Spanish-speaking Operations Customer Expert to join our international team in Portugal. This fully remote, full-time role focuses on handling Spanish inquiries, delivering accurate information, and ensuring a positive customer experience.

You will work with internal teams, maintain records in our systems, and follow established procedures. The position requires EU citizenship or Portuguese residency, and offers a total monthly gross package of €1,262.33, with