Remote Sleep Test Coordinator - Patient Engagement

Jobgether; Portugal; Remote; EUR 33,000 - 46,000; Full time

Benefits offered by this job

Weekly payments

Fully remote

40 hours/week

Structured schedule

Training & upskilling

Ongoing support

Community access

Future opportunities

Job summary

Jobgether’s partner company seeks a Sleep Test Specialist (S1) based in Portugal to help patients complete at-home sleep tests. This fully remote role blends customer service, patient engagement, and administrative support to improve the test completion process and patient experience.

You will contact patients by phone, email, and SMS, answer questions, resolve obstacles, and track progress using CRM tools.

Qualifications

• At least 2 years of experience in customer service, admin support, or patient engagement.
• Healthcare or Direct-to-Consumer (DTC) experience is advantageous.
• Bachelor’s degree preferred, or relevant professional experience.
• Proven ability to meet performance targets in a metrics-driven environment.
• Excellent written and spoken English communication skills.
• Proactive problem-solving and ability to work independently with cross-functional teams.

Responsibilities

• Contact patients via phone, email, and SMS with clear instructions on completing tests.
• Answer questions, address concerns, and remove obstacles to test completion.
• Maintain a professional, empathetic, patient-focused communications approach.
• Follow up with patients who have not completed tests.
• Develop engagement strategies to improve completion rates.
• Monitor progress and track KPIs related to test completion.
• Maintain records of patient interactions and test statuses.
• Coordinate with clinical, marketing, and support teams.
• Share patient feedback and suggest improvements to the testing experience.
• Contribute ideas to improve operational efficiency and test completion rates.

Skills

Customer service

Administrative support

Patient engagement

Healthcare experience

Salesforce

CRM systems

English communication

Organization

Problem solving

Remote work

Education

Bachelor’s degree preferred

Tools

Salesforce

CRM systems

Reporting tools

Job description

Jobgether’s partner company seeks a Sleep Test Specialist (S1) based in Portugal to help patients complete at-home sleep tests. This fully remote role blends customer service, patient engagement, and administrative support to improve the test completion process and patient experience.

You will contact patients by phone, email, and SMS, answer questions, resolve obstacles, and track progress using CRM tools.