Sleep Test Specialist (S1)

Jobgether; Portugal; Remote; EUR 33,000 - 46,000; Full time

Benefits offered by this job

Weekly payments

Fully remote

40 hours/week

Structured schedule

Training & upskilling

Ongoing support

Community access

Future opportunities

Job summary

Jobgether’s partner company seeks a Sleep Test Specialist (S1) based in Portugal to help patients complete at-home sleep tests. This fully remote role blends customer service, patient engagement, and administrative support to improve the test completion process and patient experience.

You will contact patients by phone, email, and SMS, answer questions, resolve obstacles, and track progress using CRM tools.

Qualifications

• At least 2 years of experience in customer service, admin support, or patient engagement.
• Healthcare or Direct-to-Consumer (DTC) experience is advantageous.
• Bachelor’s degree preferred, or relevant professional experience.
• Proven ability to meet performance targets in a metrics-driven environment.
• Excellent written and spoken English communication skills.
• Proactive problem-solving and ability to work independently with cross-functional teams.

Responsibilities

• Contact patients via phone, email, and SMS with clear instructions on completing tests.
• Answer questions, address concerns, and remove obstacles to test completion.
• Maintain a professional, empathetic, patient-focused communications approach.
• Follow up with patients who have not completed tests.
• Develop engagement strategies to improve completion rates.
• Monitor progress and track KPIs related to test completion.
• Maintain records of patient interactions and test statuses.
• Coordinate with clinical, marketing, and support teams.
• Share patient feedback and suggest improvements to the testing experience.
• Contribute ideas to improve operational efficiency and test completion rates.

Skills

Customer service

Administrative support

Patient engagement

Healthcare experience

Salesforce

CRM systems

English communication

Organization

Problem solving

Remote work

Education

Bachelor’s degree preferred

Tools

Salesforce

CRM systems

Reporting tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sleep Test Specialist (S1) based in Portugal.

In this remote opportunity, you will help patients successfully complete their at-home sleep tests, contributing to more accessible and convenient sleep apnea diagnosis. You will serve as a key point of contact throughout the patient journey, providing guidance, answering questions, and encouraging timely test completion. Combining customer service, patient engagement, administrative support, and performance tracking, you will play an important role in improving the overall patient experience. You will proactively identify obstacles, coordinate follow-ups, and use performance data to strengthen engagement strategies. Working alongside clinical, marketing, and support teams, you will contribute to smoother operations and better service delivery. This position is ideal for a proactive, empathetic, and results-oriented professional who enjoys helping people while working toward measurable goals.

Accountabilities

• Contact patients through phone calls, emails, and SMS to provide clear instructions and guidance on completing their sleep tests.

• Answer patient questions, address concerns, and resolve obstacles that may prevent successful test completion.

• Maintain a professional, empathetic, and patient-focused approach in all communications.

• Proactively follow up with patients who have received their testing kits but have not yet completed their tests.

• Develop and implement engagement strategies to encourage timely test completion and improve patient participation.

• Identify reasons for delays or incomplete tests and take appropriate action to address them.

• Monitor patient progress and track key performance indicators related to test completion and engagement.

• Maintain accurate records of patient interactions, follow-ups, test statuses, and other relevant information.

• Identify trends and operational bottlenecks and use performance insights to improve follow-up strategies.

• Perform data entry, update patient records, assist with appointment scheduling, and handle other administrative responsibilities.

• Coordinate with clinical, marketing, and internal support teams to ensure consistent communication throughout the patient journey.

• Collect and share patient feedback, identify recurring challenges, and recommend improvements to the sleep testing experience.

• Contribute practical ideas and initiatives to improve operational efficiency and overall test completion rates.

Requirements

You are a highly organized and proactive professional with strong communication skills and the ability to motivate patients while managing multiple responsibilities in a performance-driven environment.

• At least 2 years of experience in customer service, administrative support, patient engagement, or a related field.

• Previous experience in healthcare or direct-to-consumer (DTC) environments is an advantage.

• Bachelor's degree preferred, although relevant professional experience may be considered.

• Proven ability to meet or exceed performance targets in a metrics-driven environment.

• Excellent written and spoken English communication skills, with a preference for a high level of spoken English proficiency.

• Strong interpersonal skills, including the ability to communicate clearly, empathetically, and persuasively.

• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and maintain consistent follow-up.

• Proactive problem-solving abilities and the confidence to identify obstacles and take initiative.

• Comfortable using CRM systems, patient management platforms, and basic reporting tools.

• Previous experience with Salesforce is a plus.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Strong sense of accountability, reliability, and commitment to delivering high-quality services.

Benefits

• Competitive compensation: Attractive and competitive contractor rates.

• Weekly payments: Receive payments on a weekly basis.

• Fully remote opportunity: Work remotely from anywhere, with applicants welcomed across different regions.

• Full-time engagement: 40 contracted hours per week.

• Structured work schedule: Anticipated Monday-to-Friday schedule, with daily working hours to be confirmed according to client requirements and time zone availability.

• Free training and upskilling: Access learning opportunities to develop your professional skills.

• Ongoing support: Benefit from continuous guidance and assistance throughout your engagement.

• Supportive community: Join a vibrant professional community where contractors can connect and support one another.

• Additional opportunities: Access various other open positions and potential future engagements.