Freelance - Medical Customer Service Representative - Portugal (Portuguese)

Subjectwell, Inc.; Viseu; Remote; EUR 17,000 - 28,000; Full time

Job summary

Clariness GmbH is seeking a Freelance Medical Customer Service Representative to manage patient recruitment for clinical trials in Portugal. The role focuses on patient contact, screening, and facilitating connections between doctors, patients, and trial sites.

Portuguese (native) and English are required, with prior healthcare or CRA experience preferred. The position offers flexible freelance project-based work with morning to evening availability, including potential weekend time as needed,

Qualifications

• Nurse, CRA, or other medical field experience preferred.
• Fluent in Portuguese and English.
• Experience handling customer requests by phone and email.
• Well-organized and confident communicator with a focus on first-class service.

Responsibilities

• Represent Clareiness Clariness? Clariness GmbH as the patient contact and screen patients.
• Assist doctors and patients to connect with each other and coordinate visits.

Skills

Portuguese

English

Customer service

Tools

Phone calls

Email handling

Job description

(Freelance/Project-based) We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

Representing our company by being the contact person for our patients. Screening patients (no sales calls, pure customer service). Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

You speak Portuguese (mother-tongue) and English. You have worked as a Nurse, CRA, or a position in the medical field. You might need to call patients and follow a strict screener. You have an understanding of medical topics. You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before. You are well-organized and a confident communicator with the desire to provide a first-class service to customers. You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation. Clariness Gmb H will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at

Freelance - Medical Customer Service Representative - Portugal (Portuguese) Portalegre, Portuguese Republic, PT