Remote Salesforce CX Cloud & AI SME
Max Accelerate Technology Group
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Benefits offered by this job
Job summary
Max Accelerate Technology Group is seeking a Customer Experience Cloud & AI SME to enhance customer engagement through intelligent automation. The role requires expertise in Salesforce Experience Cloud and a deep understanding of AI-driven solutions.
The ideal candidate will lead design initiatives for self-service customer portals and mentor clients on AI technologies and integration practices. The position offers remote work flexibility and focuses on the innovative application of AI in customer service.
Qualifications
- 2+ years of experience in Salesforce Experience Cloud or equivalent self-service portal expertise.
- Comfortable working directly with clients and understanding their self-service & AI needs.
- Strong problem-solving and analytical skills to build impactful automation solutions.
Responsibilities
- Develop & optimize self-service customer portals using Salesforce Experience Cloud.
- Implement self-service automation and AI-driven workflows to improve customer interactions.
- Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey.
Skills
Tools
Job description
Max Accelerate Technology Group is seeking a Customer Experience Cloud & AI SME to enhance customer engagement through intelligent automation. The role requires expertise in Salesforce Experience Cloud and a deep understanding of AI-driven solutions.
The ideal candidate will lead design initiatives for self-service customer portals and mentor clients on AI technologies and integration practices. The position offers remote work flexibility and focuses on the innovative application of AI in customer service.
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