Customer Success Manager

Salesforce; Lisboa; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Office-flexible

3 days in office

Job summary

Salesforce in Lisbon is seeking a Customer Success Manager to ensure high-value customers achieve strong ROI with our platform. You’ll act as a trusted advisor and align initiatives with customer priorities to maximize value.

This hybrid role requires building relationships with business and technical stakeholders, coordinating with Sales, Engineering and Product, and using AI tools to summarize meetings, monitor health, and draft success plans. In-office three days a week.

Qualifications

• 3–4 years of experience in Customer Success, SaaS platform delivery, or a related field.
• Strong consulting skills to drive business value conversations, handle objections, and influence senior stakeholders.
• Relevant industry/domain expertise and understanding of how it impacts customer priorities.
• Clear communication translating technical concepts into business terms for diverse audiences.
• Fluency in Portuguese and English.

Responsibilities

• Be the single point of accountability for delivery, customer experience, and renewals/expansion across your book of business.
• Build relationships with business and technical stakeholders, aligning value with priorities and goals.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans; escalate early risks.
• Lead as the primary contact during major incidents, ensuring timely communication and coordinating with Sales, Engineering, and Product teams.

Skills

Customer Success

SaaS delivery

Consulting skills

Stakeholder management

Portuguese & English

Job description

Job Category

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

What You'll Actually Be Doing

• Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
• Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
• Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.

You're Our Person If...

• You have 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.
• You have strong consulting skills - able to drive business value conversations, handle objections, and influence senior stakeholders.
• You bring relevant industry or domain expertise and understand how it impacts customer priorities.
• You communicate clearly, translating technical concepts into business terms for a range of audiences.
• You are fluent in Portuguese and English.

Even Better If...

• You hold Salesforce certifications relevant to this role (e.g., Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).
• Salesforce product certifications are a plus (external hire recommended: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).
• You actively pursue learning opportunities and mentorship to accelerate your growth.

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.