Remote Portuguese–English Fintech Support Specialist

Quadcode; Portugal; Remote; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Remote work model

Competitive remuneration

Positive work environment

Job summary

A fintech company is seeking a Customer Support Operator fluent in Portuguese and English. The role involves responding to customer inquiries via live chat and email, providing accurate product information, and resolving cases efficiently. Candidates with prior customer support experience will have an advantage. The position is full-time, remote, and offers a competitive remuneration package in a positive work environment.

Qualifications

• Fluency in both Portuguese and English, written and verbal.
• Previous experience in a customer support role is an advantage.
• Strong customer focus and good communication skills.

Responsibilities

• Answer customer inquiries via live chats and emails.
• Provide accurate product information.
• Resolve customer cases in a timely manner.
• Achieve quality and productivity targets.
• Perform other tasks assigned by the manager.

Skills

Fluency in Portuguese

Fluency in English

Customer focus

Good communication skills

Analytical skills

Job description

A fintech company is seeking a Customer Support Operator fluent in Portuguese and English. The role involves responding to customer inquiries via live chat and email, providing accurate product information, and resolving cases efficiently. Candidates with prior customer support experience will have an advantage. The position is full-time, remote, and offers a competitive remuneration package in a positive work environment.