Remote Ops Leader for Scalable DTC Brand

Jobgether SRL; Portugal; Remote; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote position

Equity conversation after 12 months

Leadership scope to build 4–6 owners

Job summary

Jobgether is seeking a Head of Operations for its eCom DTC brand, fully remote across distributed teams. You will own end-to-end operations, build scalable systems, and recruit a leadership team to run day-to-day execution.

This is a hands-on builder role with significant ownership and a path toward COO-level scope. You will implement SOPs, lead inventory and fulfillment improvements, and establish a single source of truth for leadership reporting.

Qualifications

• At least 3 years of operations experience within a physical-product, e-commerce, or direct-to-consumer business.
• Experience operating within a high-growth environment, ideally supporting or helping scale a brand generating approximately $20M–$50M in annual revenue.
• Direct experience across multiple operational functions, including supply chain, inventory, 3PL/fulfillment, customer support operations, creative, and growth teams.
• Demonstrated experience building a department, function, operating system, hiring process, reporting infrastructure, or other business capability from the ground up.
• Strong understanding of physical-product operations, including lead times, purchase orders, landed costs, inventory, fulfillment, manufacturing, and 3PL relationships.
• Proven experience hiring, onboarding, managing, developing, and, when necessary, exiting team members.
• Strong working knowledge of Shopify, Notion, spreadsheets, and modern AI tools such as Claude or comparable AI productivity platforms.
• Hands‑on operating style with a willingness to work directly in spreadsheets, systems, processes, and operational details when required.
• Strong process-design capabilities and the ability to transform recurring work into documented, measurable, and scalable systems.

Responsibilities

• Own end-to-end back-end operations: supply chain, inventory planning, 3PL and fulfillment.
• Build and maintain scalable operating systems, processes, and SOPs with clear ownership and accountability.
• Establish and maintain an operational knowledge base in Notion with ongoing process improvements.
• Develop inventory systems of record, PO calendars, and stock visibility.
• Create weekly leadership metrics reports and a concise operations scorecard.
• Recruit and develop 4–6 functional leaders to own their areas and operate independently.
• Create hiring pipelines, onboarding systems, and accountability mechanisms.
• Translate decisions into written specs with owners and deadlines; drive execution.
• Diagnose operational issues and implement sustainable solutions.
• Progress toward broader COO responsibilities as the organization scales.

Job description

Jobgether is seeking a Head of Operations for its eCom DTC brand, fully remote across distributed teams. You will own end-to-end operations, build scalable systems, and recruit a leadership team to run day-to-day execution.

This is a hands-on builder role with significant ownership and a path toward COO-level scope. You will implement SOPs, lead inventory and fulfillment improvements, and establish a single source of truth for leadership reporting.