Remote IT Support Desk Tech - Windows & Chrome OS

Inetum; Porto; Híbrido; EUR 10 000 - 11 000; Tempo integral

Resumo da oferta

Inetum is a global digital services company delivering IT support to end users across multiple channels. This remote IT Help Desk role focuses on ticket registration, troubleshooting, and incident resolution in compliance with established procedures.

You will document activities in the ITSM system, manage asset inventories, and ensure SLA adherence. The position includes shift-based hours with some remote work during specific shifts and potential on-call duties.

Qualificações

• Experience providing remote IT support to end users.
• Knowledge of Chrome OS.
• Knowledge of Windows 10 and Windows 11 operating systems.
• Experience working with ITSM tools and ticket management processes.
• Strong communication, customer service, and problem-solving skills.
• Ability to document technical procedures and user interactions accurately.
• Ability to work autonomously and manage multiple priorities.

Responsabilidades

• Create and maintain technical procedures and support documentation.
• Update tickets with detailed information regarding actions performed, troubleshooting steps, and resolution outcomes.
• Maintain and update the asset inventory of supported devices and equipment.
• Provide first-level technical support and troubleshooting for end-user devices and operating systems.
• Ensure adherence to service processes, quality standards, and SLA requirements.
• Escalate unresolved issues to the appropriate support teams when necessary.
• Contribute to the continuous improvement of support processes and knowledge base documentation.

Conhecimentos

Remote IT support

Chrome OS

Windows 10/11

ITSM tools

Communication skills

Documentation

Multitasking

Ferramentas

ITSM tools

Descrição da oferta de emprego

Inetum is a global digital services company delivering IT support to end users across multiple channels. This remote IT Help Desk role focuses on ticket registration, troubleshooting, and incident resolution in compliance with established procedures.

You will document activities in the ITSM system, manage asset inventories, and ensure SLA adherence. The position includes shift-based hours with some remote work during specific shifts and potential on-call duties.