Remote IT Helpdesk Engineer – 1st/2nd Line (M365 & Intune)

Tenthpin; Portugal; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Strong benefits

Collaborative environment

Job summary

Tenthpin is seeking an IT Helpdesk Engineer to provide high-quality 1st and 2nd line support across our remote-first global user base, based anywhere in Portugal. You will manage Microsoft 365, Windows, Intune and ITSM tools, handling incidents, onboarding/offboarding, and small projects to improve infrastructure.

The role requires at least 5 years' experience, strong English skills, and proactive, customer-focused service delivery.

Qualifications

• Minimum of 5 years of experience in similar role(s).
• Experience managing M365 and Windows desktop in a remote company.
• Excellent problem-solving and analytical skills.
• Strong English written and spoken communication.
• Experience with automation tools and scripting (PowerShell).
• Hands-on management of Microsoft Intune for MDM & MAM.
• Management of small internal projects, liaising with vendors.
• Knowledge of security products such as Microsoft Defender/ Sentinel is advantageous.
• Experience managing Windows 365 Desktop environments.

Responsibilities

• Act as the first point of contact for all incoming IT support requests via Jira Service Management.
• Log, triage, and prioritise incidents and service requests according to SLAs.
• Provide remote support for end-user issues related to Microsoft 365, Windows 11, and collaboration tools.
• Troubleshoot hardware (laptops, peripherals, mobile devices) issues.
• Guide users through fixes and communicate ticket progress clearly.
• Troubleshoot Microsoft Intune enrolment, compliance, policies and deployments.
• Handle basic Windows system troubleshooting and endpoint configuration.
• Escalate issues to senior colleagues and collaborate on resolutions.
• Contribute to problem management by identifying recurring issues and fixes.
• Ensure compliance with IT policies and security standards; collaborate on enterprise SaaS apps.

Skills

IT helpdesk

Microsoft 365

Windows OS

Intune

Jira Service Management

ITSM tools

PowerShell

English communication

Remote support

End-user support

Job description

Tenthpin is seeking an IT Helpdesk Engineer to provide high-quality 1st and 2nd line support across our remote-first global user base, based anywhere in Portugal. You will manage Microsoft 365, Windows, Intune and ITSM tools, handling incidents, onboarding/offboarding, and small projects to improve infrastructure.

The role requires at least 5 years' experience, strong English skills, and proactive, customer-focused service delivery.